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Resource Planning Analyst
Recruiter
Cactus Search
Location
in Hamphire / Dorset , Other
Salary: £22k + bens
Reference: 1228
Details:
Company Profile:
One of the UK’s most recognisable high street brands
Size of Team / Contact Centre:
Part of a Work force Management team planning for a 2000 seat contact centre and part of wider organisation
Key Skills / Experience Required:
•Excellent Maths and analytical ability proven to Degree level or in a contact centre analyst role
•Experience with spreadsheet modelling and analysis
Preferred but not essential: Experience of working with Work force management / Resource planning tools.
Role Profile:
To provide an effective short to long term resource planning solution in order to improve our resource planning capability on an intraday basis.
Key Responsibilities:
•To support the end-to-end scheduling process ensuring that intra-day staffing levels match customer demand
•To support in the planning and co-ordination of the short to long term resourcing view
•To ensure the provision of accurate and effective management information
•To focus on delivering service levels on a daily and weekly basis
•To liaise with key customers to assess the effectiveness of the Workforce Planning service and to make improvements in how that service operates
•To identify improvements to the planning process and make recommendations for change
Package:
£22k + Pension + Heath care + Share Option + 4% Flexible benefits + Training in Workforce Management
Company Profile:
One of the UK’s most recognisable high street brands
Size of Team / Contact Centre:
Part of a Work force Management team planning for a 2000 seat contact centre and part of wider organisation
Key Skills / Experience Required:
•Excellent Maths and analytical ability proven to Degree level or in a contact centre analyst role
•Experience with spreadsheet modelling and analysis
Preferred but not essential: Experience of working with Work force management / Resource planning tools.
Role Profile:
To provide an effective short to long term resource planning solution in order to improve our resource planning capability on an intraday basis.
Key Responsibilities:
•To support the end-to-end scheduling process ensuring that intra-day staffing levels match customer demand
•To support in the planning and co-ordination of the short to long term resourcing view
•To ensure the provision of accurate and effective management information
•To focus on delivering service levels on a daily and weekly basis
•To liaise with key customers to assess the effectiveness of the Workforce Planning service and to make improvements in how that service operates
•To identify improvements to the planning process and make recommendations for change
Package:
£22k + Pension + Heath care + Share Option + 4% Flexible benefits + Training in Workforce Management
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 25-04-2008
Viewed: 623 times
Viewed: 623 times
