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Customer Service Manager
Recruiter
Call Centre Associates
Location
in London , London
Salary: Circ £30,000 per annum plus bonus
Reference: CCH2415DZ
The Company
Our client, a market leader in their field is currently looking to secure a Customer Service Manager as part of an exciting change process. This unique and highly successful product has enjoyed substantial growth over the last 5 years to a current turnover of £16m. In line with this growth, our client has created this new CSM role to support the operation in its future development across its people and processes.
This is an exciting opportunity for a strong operational manager, who is seeking a truly diverse role that is accountable for a variety of functions including telephony, correspondence and order input.
The Role – Key Accountabilities
• To motivate a team of 20 people as well as identify and support any development needs
• To be proactive in resolving issue’s in a prompt and timely manner
• Be resourceful in using the telephony systems to their advantage (i.e. call spikes, call routing etc…)
• Good man management skills and being a natural leader
• Can do attitude
• To meet all KPI’s and SLA’s that are agreed
• Getting the team to work cohesively in one strategic direction
• Clear and concise communicator
Knowledge and Experience
• Must have a good and “can do” attitude
• Flexibility and up for a challenge
• Proven record of working across a variety of fast paced functions
• Proven record of motivating and developing staff
• Proven knowledge of telephony systems preferably Avaya
Package
• Salary of circ£30,000
• Monthly Bonus of up to 15% of annual salary paid MONTHLY
• Corporate gym membership
• Office working hours – 9.00 – 5.30pm Mon to Fri
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk
Our client, a market leader in their field is currently looking to secure a Customer Service Manager as part of an exciting change process. This unique and highly successful product has enjoyed substantial growth over the last 5 years to a current turnover of £16m. In line with this growth, our client has created this new CSM role to support the operation in its future development across its people and processes.
This is an exciting opportunity for a strong operational manager, who is seeking a truly diverse role that is accountable for a variety of functions including telephony, correspondence and order input.
The Role – Key Accountabilities
• To motivate a team of 20 people as well as identify and support any development needs
• To be proactive in resolving issue’s in a prompt and timely manner
• Be resourceful in using the telephony systems to their advantage (i.e. call spikes, call routing etc…)
• Good man management skills and being a natural leader
• Can do attitude
• To meet all KPI’s and SLA’s that are agreed
• Getting the team to work cohesively in one strategic direction
• Clear and concise communicator
Knowledge and Experience
• Must have a good and “can do” attitude
• Flexibility and up for a challenge
• Proven record of working across a variety of fast paced functions
• Proven record of motivating and developing staff
• Proven knowledge of telephony systems preferably Avaya
Package
• Salary of circ£30,000
• Monthly Bonus of up to 15% of annual salary paid MONTHLY
• Corporate gym membership
• Office working hours – 9.00 – 5.30pm Mon to Fri
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 28-04-2008
Viewed: 748 times
Viewed: 748 times
