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Customer Service Advisor
Recruiter
Careerpath Consulting
Location
in Milton Keynes , South East
Salary: £16,000 - £24,000
Reference: CSA/MK
You are already passionate about customer service in your current role and used to working to the highest customer service levels. You will be quick to learn about our product and all issues relating to contracts, payment and billing. The ability to fully comprehend and answer queries ion our customer terms and conditions is paramount. In addition to dealing with a regular flow of telephone queries you will be equally comfortable in responding to written correspondence.
You will be part of a small team that acts as first point of contact for all customers.
Key Skills and Experience:
To answer incoming customer enquiries and maximise the number that conclude in the first call.
Agents should be adept at and comfortable in dealing with senior management of small and medium sized businesses.
Questioning and listening skills to extract crucial information.
A competent and courteous telephone manner.
I.T. literate and familiar with call-centre systems. The ability to use systems with acceptable speed and accuracy with accurate recording and scheduling of future activity.
Ability to diffuse the situation with an irate customer.
Show accuracy in logging and organising data and organising calling activities.
Record information precisely, clearly and succinctly.
Ability to control the call.
Ability to build a rapport with the customer
Promote and sell products
Dealing with ad hoc requirements.
You will be part of a small team that acts as first point of contact for all customers.
Key Skills and Experience:
To answer incoming customer enquiries and maximise the number that conclude in the first call.
Agents should be adept at and comfortable in dealing with senior management of small and medium sized businesses.
Questioning and listening skills to extract crucial information.
A competent and courteous telephone manner.
I.T. literate and familiar with call-centre systems. The ability to use systems with acceptable speed and accuracy with accurate recording and scheduling of future activity.
Ability to diffuse the situation with an irate customer.
Show accuracy in logging and organising data and organising calling activities.
Record information precisely, clearly and succinctly.
Ability to control the call.
Ability to build a rapport with the customer
Promote and sell products
Dealing with ad hoc requirements.
Recruiter:Careerpath Consulting
Website: http://www.careerpathconsulting.co.uk
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Published at 28-04-2008
Viewed: 211 times
Viewed: 211 times
