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Call Centre Manager
Recruiter
John Grose
Location
in Ipswich , South East
Salary: Negotiable
Reference:
The Company
The John Grose Group is one of the largest automotive retail groups in East Anglia. We currently have a new and exciting opportunity for an experienced Call Centre Manager in Ipswich.
The Role
The role will require you to manage our call centre for both inbound and outbound calls. You will be expected to drive performance through first class coaching, performance management and leadership to maximise call centre profitability and productivity. You must have experience in a similar role, not necessarily industry related.
Key Responsibilities
Team Management
• Manage, coach and motivate supervisors and call centre advisors, ensuring they have the ability, knowledge and focus to achieve and exceed sales and service targets.
• Employ appropriate motivational tools at the right times to lever morale and/or results
• Make sure the call centre is controlled, has good energy, motivation, drive and regularly celebrates success
• Ensure appropriate incentives are introduced into call centre to motivate teams to drive sales and service performance
• To ensure staff are provided with ongoing training and appropriate feedback to minimise impact of company errors and maximise on service levels.
• To liaise with departments in the Company to promote good working relationships throughout
Commercial Awareness
• Achieve targets, KPI's and objectives consistently.
• Plan target achievement at all levels within the department
• Monitor progress against targets
• Adherence to the call centre standards
Requirements
• Able to lead, motivate and build strong teams, but also to work on your own initiative
• Be innovative and create a professional, high performing but fun-working environment
• Demonstrate excellent verbal and strong interpersonal skills
• Bring about change and respond well to change,
• Minimum 3 years experience in a management role within a target driven sales led call centre environment
The John Grose Group is one of the largest automotive retail groups in East Anglia. We currently have a new and exciting opportunity for an experienced Call Centre Manager in Ipswich.
The Role
The role will require you to manage our call centre for both inbound and outbound calls. You will be expected to drive performance through first class coaching, performance management and leadership to maximise call centre profitability and productivity. You must have experience in a similar role, not necessarily industry related.
Key Responsibilities
Team Management
• Manage, coach and motivate supervisors and call centre advisors, ensuring they have the ability, knowledge and focus to achieve and exceed sales and service targets.
• Employ appropriate motivational tools at the right times to lever morale and/or results
• Make sure the call centre is controlled, has good energy, motivation, drive and regularly celebrates success
• Ensure appropriate incentives are introduced into call centre to motivate teams to drive sales and service performance
• To ensure staff are provided with ongoing training and appropriate feedback to minimise impact of company errors and maximise on service levels.
• To liaise with departments in the Company to promote good working relationships throughout
Commercial Awareness
• Achieve targets, KPI's and objectives consistently.
• Plan target achievement at all levels within the department
• Monitor progress against targets
• Adherence to the call centre standards
Requirements
• Able to lead, motivate and build strong teams, but also to work on your own initiative
• Be innovative and create a professional, high performing but fun-working environment
• Demonstrate excellent verbal and strong interpersonal skills
• Bring about change and respond well to change,
• Minimum 3 years experience in a management role within a target driven sales led call centre environment
Recruiter:John Grose
Website: http://www.johngrose.co.uk
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Published at 28-04-2008
Viewed: 920 times
Viewed: 920 times
