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The Company

This is an exciting opportunity to join this well established mulit site operation based in Southern Home Counties. My client is looking for recruit a Dialler Analyst for the expanding contact centre planning function.

The Role
Key Accountabilities of the role include:

1. The operation and supervision of Aspect Unison Dialler
2. To determine dialler list routing and utilisation requirements
3. Ensure compliance with all OFCOM and DMA regulations
4. To keep the collections fully aware of all daily, weekly and monthly statistics
5. To be the main vocal point for the Dialler team internally, with other business units and external clients.
6. The training and development of staff to ensure that cover is available in case of absence
7. Design, implement and recommend champion challengers to ensure dialler optimisation

Knowledge and Experience

• Previous experience of working in a contact centre planning environment essential.
• Experience of a predictive dialler essential
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills
• Ability to work within a team to accomplish goals


To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk

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Published at 29-04-2008
Viewed: 107 times