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Dialler Analyst(s)
Recruiter
Call Centre Associates
Location
in Watford , South East
Salary: £25-35k + excellent
Reference: CCH2377WT
The Company
This is an exciting opportunity to join this well established mulit site operation based in Southern Home Counties. My client is looking for recruit a Dialler Analyst for the expanding contact centre planning function.
The Role
Key Accountabilities of the role include:
1. The operation and supervision of Aspect Unison Dialler
2. To determine dialler list routing and utilisation requirements
3. Ensure compliance with all OFCOM and DMA regulations
4. To keep the collections fully aware of all daily, weekly and monthly statistics
5. To be the main vocal point for the Dialler team internally, with other business units and external clients.
6. The training and development of staff to ensure that cover is available in case of absence
7. Design, implement and recommend champion challengers to ensure dialler optimisation
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Experience of a predictive dialler essential
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills
• Ability to work within a team to accomplish goals
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
This is an exciting opportunity to join this well established mulit site operation based in Southern Home Counties. My client is looking for recruit a Dialler Analyst for the expanding contact centre planning function.
The Role
Key Accountabilities of the role include:
1. The operation and supervision of Aspect Unison Dialler
2. To determine dialler list routing and utilisation requirements
3. Ensure compliance with all OFCOM and DMA regulations
4. To keep the collections fully aware of all daily, weekly and monthly statistics
5. To be the main vocal point for the Dialler team internally, with other business units and external clients.
6. The training and development of staff to ensure that cover is available in case of absence
7. Design, implement and recommend champion challengers to ensure dialler optimisation
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Experience of a predictive dialler essential
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills
• Ability to work within a team to accomplish goals
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 29-04-2008
Viewed: 779 times
Viewed: 779 times
