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Account / Campaign Manager
Recruiter
Cactus Search
Location
in London , London
Salary: £27k – £30k + Bonus
Reference: 1240
Company Profile:
International Outsourcer
Size of Team / Contact Centre:
Managing 40- 150 FTE dependent on the campaign
Role Profile:
Accountable for the management and leadership of a key account and its campaign, ensuring that objectives are met in line with the Clients’ and business needs
To ensure organisational competitive advantage on the campaign and plan accordingly
Key Responsibilities:
•To Build and maintain a solid relationship with the client and manage expectations effectively
•Continually be aware of possible business development opportunities
•To ensure the delivery outstanding customer service by both campaign planning and the motivation, leadership and development of Managers, & Agents
•To establish high quality standards, ensuring that they are implemented and delivered consistently in line with the company requirements; meeting and exceeding of company KPI’s and SLA’s
•Financial analysis and forecasting to deliver a strategic & day-to-day plan to maximise revenue, gross margin and performance of the account
•To ensure capacity planning is at optimum level for the campaign
Key Skills / Experience Required:
•An absolute minimum of 2 years’ experience within a Call Centre environment in a line management / Campaign management role with Financial margin responsibility
•Proven track record of achieving outstanding business results and achieving KPI and Service Levels
•Experience in the Telecommunications or Outsourcing sectors an advantage.
•Excellent interpersonal and influencing skills (Assertive, fair and consistent)
•Commercially focused with strong awareness of the challenges facing call centres environments
•Intermediate to advanced Microsoft Excel, Word, Powerpoint and Outlook are preferred
For more information, please contact Cactus Search today
Package:
£27k – £30k + Bonus
International Outsourcer
Size of Team / Contact Centre:
Managing 40- 150 FTE dependent on the campaign
Role Profile:
Accountable for the management and leadership of a key account and its campaign, ensuring that objectives are met in line with the Clients’ and business needs
To ensure organisational competitive advantage on the campaign and plan accordingly
Key Responsibilities:
•To Build and maintain a solid relationship with the client and manage expectations effectively
•Continually be aware of possible business development opportunities
•To ensure the delivery outstanding customer service by both campaign planning and the motivation, leadership and development of Managers, & Agents
•To establish high quality standards, ensuring that they are implemented and delivered consistently in line with the company requirements; meeting and exceeding of company KPI’s and SLA’s
•Financial analysis and forecasting to deliver a strategic & day-to-day plan to maximise revenue, gross margin and performance of the account
•To ensure capacity planning is at optimum level for the campaign
Key Skills / Experience Required:
•An absolute minimum of 2 years’ experience within a Call Centre environment in a line management / Campaign management role with Financial margin responsibility
•Proven track record of achieving outstanding business results and achieving KPI and Service Levels
•Experience in the Telecommunications or Outsourcing sectors an advantage.
•Excellent interpersonal and influencing skills (Assertive, fair and consistent)
•Commercially focused with strong awareness of the challenges facing call centres environments
•Intermediate to advanced Microsoft Excel, Word, Powerpoint and Outlook are preferred
For more information, please contact Cactus Search today
Package:
£27k – £30k + Bonus
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 29-04-2008
Viewed: 191 times
Viewed: 191 times
