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The Company

An excellent opportunity to join this market leading organisation based in Central London. Our client is looking to employ a Planning to ensure the accurate measurement of all KPI metrics and strategic development of in house systems.

The role:

Core accountabilities of the role include:

• Building/Improving existing workforce models for MS teams in order to forecast forthcoming activity levels and plan resource levels required to provide world-class member service and meet/exceed KPIs
• Strategic development and daily maintenance and management of the telephone and IVR system
• Ownership of the design and implementation of a wide-ranging member satisfaction and service improvement system
• Providing information required to support MS managers
• Managing the performance of the Planning Analyst, ensuring work carried out is accurate and adds value
• Work closely with other business areas to ensure impact of process system efficiencies, and calculate impacts this should have upon MSA activity, targets and forecasting
• The production of an annual recruitment strategy

Knowledge and Experience

• Strong Knowledge of resource management methodologies
• Excellent knowledge of Excel and Access
• Strong relationship building and influencing skills
• Attention to detail and problem solving skills
• Business analysis and reporting

Process and Timeframes

To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk

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Published at 29-04-2008
Viewed: 208 times