209
Views
1applicant
Business Process Analyst
Recruiter
Call Centre Associates
Location
in London , London
Salary: £32k + excellent benefits
Reference: CCH2410WT
The Company
An excellent opportunity to join this market leading organisation based in Central London. Our client is looking to employ a Business Process Analyst to ensure that all process re-engineering and operating measures are monitored and have controls in place to ensure user adherence.
The role:
Core accountabilities of the role include:
• Process-mapping all existing membership processes and documenting in the manual of customer processes
• Carrying out an ongoing review of operating processes and looking to continually improve them from the perspective of the member and user
• Updating and maintaining the manual of customer processes
• Own the day-to-day management of bespoke systems, acting as an interface between MS and IT on any speed, reliability and functionality issues and support
• Ensuring that all processes have controls in place to ensure user adherence
• Assisting with re-engineering of the suite of standard letters available to MSAs
Knowledge and Experience
• Knowledge of, and exposure, to Six Sigma or other process re-engineering methodology
• Management and maintenance of process documentation
• Change control and compliance in a regulated environment
• Relationship-building skills
• Team player and consultative approach to decision-making
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
An excellent opportunity to join this market leading organisation based in Central London. Our client is looking to employ a Business Process Analyst to ensure that all process re-engineering and operating measures are monitored and have controls in place to ensure user adherence.
The role:
Core accountabilities of the role include:
• Process-mapping all existing membership processes and documenting in the manual of customer processes
• Carrying out an ongoing review of operating processes and looking to continually improve them from the perspective of the member and user
• Updating and maintaining the manual of customer processes
• Own the day-to-day management of bespoke systems, acting as an interface between MS and IT on any speed, reliability and functionality issues and support
• Ensuring that all processes have controls in place to ensure user adherence
• Assisting with re-engineering of the suite of standard letters available to MSAs
Knowledge and Experience
• Knowledge of, and exposure, to Six Sigma or other process re-engineering methodology
• Management and maintenance of process documentation
• Change control and compliance in a regulated environment
• Relationship-building skills
• Team player and consultative approach to decision-making
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
Fill in the form below to apply for this job
Published at 29-04-2008
Viewed: 209 times
Viewed: 209 times
