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Forecasting Analyst
Recruiter
Call Centre Managers
Location
in South Yorkshire , North
Salary: £25 - £28k
Reference: CCM02300
This is an exciting opportunity to work for a Leading International Trading Corporation who are very well recognised in their field.
As a Forecasting Analyst you will utilise the available analytical models for forecasting and financial budgeting and ensure the monthly production of a rolling 12 month long term and a short term 8 week plan for call volumes, resource requirements and use of seating capacity.
You will analyse past trends including monitoring of shrinkage factors – annual leave, training, meetings etc and use this to support daily/weekly/monthly forecasting.
KEY SKILLS
• Experience of Workforce Management Tools, ideally IEX Totalview.
• Experience of working within a Call Centre Environment and knowledge of its processes.
• Previous analytical experience
• Ideally experience of working in an outsourcing environment, but not essential.
As a Forecasting Analyst you will utilise the available analytical models for forecasting and financial budgeting and ensure the monthly production of a rolling 12 month long term and a short term 8 week plan for call volumes, resource requirements and use of seating capacity.
You will analyse past trends including monitoring of shrinkage factors – annual leave, training, meetings etc and use this to support daily/weekly/monthly forecasting.
KEY SKILLS
• Experience of Workforce Management Tools, ideally IEX Totalview.
• Experience of working within a Call Centre Environment and knowledge of its processes.
• Previous analytical experience
• Ideally experience of working in an outsourcing environment, but not essential.
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 30-04-2008
Viewed: 214 times
Viewed: 214 times
