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Contact Centre Manager
Recruiter
Douglas Jackson
Location
in East Midlands , Midlands
Salary: Salry to £30,000
Reference: DJSG1062
Contact Centre Manager / Customer Leads Centre Manager, Salary to £30,000 + bonus, East Midlands
This role is based with a market-leading service & manufacturing business with a turnover in excess of £100million.
Responsibilities include the day-to-day management of approximately 60FTE, with 5 Team Leaders working within an inbound contact centre. You will manage the department towards achieving KPI's / SLA's and refine working practices to drive efficiencies within your teams. You will be an accomplished manager with a 'visible' and positive management style with the ability to inspire and lead your department towards continued success.
The ideal candidate will have excellent communication skills with the ability to influence at all levels within the business. You will also be experienced in the management of contact centre teams towards levels of high performance and have a demonstrable track record of success.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
This role is based with a market-leading service & manufacturing business with a turnover in excess of £100million.
Responsibilities include the day-to-day management of approximately 60FTE, with 5 Team Leaders working within an inbound contact centre. You will manage the department towards achieving KPI's / SLA's and refine working practices to drive efficiencies within your teams. You will be an accomplished manager with a 'visible' and positive management style with the ability to inspire and lead your department towards continued success.
The ideal candidate will have excellent communication skills with the ability to influence at all levels within the business. You will also be experienced in the management of contact centre teams towards levels of high performance and have a demonstrable track record of success.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 01-05-2008
Viewed: 1265 times
Viewed: 1265 times
