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Business Analyst
Recruiter
Call Centre Associates
Location
in East Midlands , Midlands
Salary: £22-26k + Excellent Benefits and bonuses
Reference: CCH2452WT
The Company
An excellent opportunity to work for one of the leading blue chip companies based in the UK. Our client is looking to employ a Business Analyst to actively manage and construct in the capacity of resource planning and to monitor and report on operational processes.
The Role
Key accountabilities of the role include
• The management and to assist the capacity of planning processes
• Determine the resource requirements to process the forecasted volumes and maintain as forecasted variations become known
• The implementation and design of standard processes and material for contact centres , ensuring this meets all operational requirements
• To identify the requirement of any external clients and ensure the continuous clear direction is maintained.
• Identifying variations in performance across the process and recommending corrective actions
• Provide support and aid the implementation of projects and monitoring of performance
Knowledge and Experience
• Strong knowledge of Resource Planning
• Fantastic verbal and written communication skills
• Strong reporting and analytical experience
• Experience of a planning environment within a call centre function
• Excellent time management and ability to work on own initiative
• Knowledge of MIS analysis and reporting
• Ability to analyse data in to operational terms and make recommendations
• Knowledge of Process Mapping
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
An excellent opportunity to work for one of the leading blue chip companies based in the UK. Our client is looking to employ a Business Analyst to actively manage and construct in the capacity of resource planning and to monitor and report on operational processes.
The Role
Key accountabilities of the role include
• The management and to assist the capacity of planning processes
• Determine the resource requirements to process the forecasted volumes and maintain as forecasted variations become known
• The implementation and design of standard processes and material for contact centres , ensuring this meets all operational requirements
• To identify the requirement of any external clients and ensure the continuous clear direction is maintained.
• Identifying variations in performance across the process and recommending corrective actions
• Provide support and aid the implementation of projects and monitoring of performance
Knowledge and Experience
• Strong knowledge of Resource Planning
• Fantastic verbal and written communication skills
• Strong reporting and analytical experience
• Experience of a planning environment within a call centre function
• Excellent time management and ability to work on own initiative
• Knowledge of MIS analysis and reporting
• Ability to analyse data in to operational terms and make recommendations
• Knowledge of Process Mapping
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 07-05-2008
Viewed: 78 times
Viewed: 78 times
