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1applicant
Contact Centre Planning Manager
Recruiter
Prestige Executive
Location
in London , London
Salary: To £40,000
Reference: ST1067
One of the largest, most innovative and fastest growing retailers in the UK is seeking a positive, professional and results driven person to join them in the role of Resource Planning Manager.
Your ability to successfully Forecast and manage schedules within a +/-5% margin of error 12 months in advance for a multi site off-shore call centre will ensure they remain a fast moving and pioneering business.
The purpose of this role will be to effectively forecast, manage and ensure that the 3rd party effectively schedule for the requirements of the business within the off-shore Call Centre and drive results from the team through proactive positive day-to-day management.
Additional responsibilities include managing an outsourcer relationship, working with the reporting administrator to ensure that all reports are produced on time with 100% accuracy, maintaining a regular dialogue with the managed service provider attending regular meetings and keeping the planning and operations manager informed of any irregularities or discrepancies relating from issues such as IS.
Essential skills include:
• Core knowledge of Workforce Management Systems.
• Advanced Excel including the ability to write formulas and interrogate data
• Call Centre Forecasting & Scheduling experience
• Experience of working to strict KPI’s / SLA targets and exceeding same
• Effective results driven team management essential
This is a place where people love to work and their growing team of fun, talented and committed people ensure that the success continues due to commitment to quality, high levels of customer service, product variety, value for money and convenience of purchase.
Please forward an up to date CV along with details of current remuneration to our specialist consultant; sthorpe@prestigeltd.co.uk or call us on 0161 835 3999.
Prestige Executive are a specialist recruitment consultancy dedicated to providing recruitment solutions for senior professionals within the contact centre environment from Directors to Team Leaders.
Your ability to successfully Forecast and manage schedules within a +/-5% margin of error 12 months in advance for a multi site off-shore call centre will ensure they remain a fast moving and pioneering business.
The purpose of this role will be to effectively forecast, manage and ensure that the 3rd party effectively schedule for the requirements of the business within the off-shore Call Centre and drive results from the team through proactive positive day-to-day management.
Additional responsibilities include managing an outsourcer relationship, working with the reporting administrator to ensure that all reports are produced on time with 100% accuracy, maintaining a regular dialogue with the managed service provider attending regular meetings and keeping the planning and operations manager informed of any irregularities or discrepancies relating from issues such as IS.
Essential skills include:
• Core knowledge of Workforce Management Systems.
• Advanced Excel including the ability to write formulas and interrogate data
• Call Centre Forecasting & Scheduling experience
• Experience of working to strict KPI’s / SLA targets and exceeding same
• Effective results driven team management essential
This is a place where people love to work and their growing team of fun, talented and committed people ensure that the success continues due to commitment to quality, high levels of customer service, product variety, value for money and convenience of purchase.
Please forward an up to date CV along with details of current remuneration to our specialist consultant; sthorpe@prestigeltd.co.uk or call us on 0161 835 3999.
Prestige Executive are a specialist recruitment consultancy dedicated to providing recruitment solutions for senior professionals within the contact centre environment from Directors to Team Leaders.
Recruiter:Prestige Executive
Website: http://www.prestigeltd.co.uk
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Published at 09-05-2008
Viewed: 645 times
Viewed: 645 times
