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1applicant
Account Manager
Recruiter
Call Centre Managers
Location
in Liverpool , North West
Salary: £40,000
Reference: CCM02310
This market leading call centre outsourcer offers autonomy, excellent promotional prospects and expansion plans for the future.
As Account Manager, you will strategically manage of one of their long established major client accounts, acting as the central liaison point between the client and the operation. Strengthening the relationship, you will monitor performance through KPIs to ensure: profitability, excellent customer service and the achievement of SLAs.
KEY SKILLS
• Senior account management experience within the outsourced call centre industry
• Exceptional relationship building skills, strong business acumen and resilient under pressure
• A proven track record of high performance and drive for personal achievement
• Exposure to European, e-commerce, media or technology clients would be advantageous
As Account Manager, you will strategically manage of one of their long established major client accounts, acting as the central liaison point between the client and the operation. Strengthening the relationship, you will monitor performance through KPIs to ensure: profitability, excellent customer service and the achievement of SLAs.
KEY SKILLS
• Senior account management experience within the outsourced call centre industry
• Exceptional relationship building skills, strong business acumen and resilient under pressure
• A proven track record of high performance and drive for personal achievement
• Exposure to European, e-commerce, media or technology clients would be advantageous
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 09-05-2008
Viewed: 117 times
Viewed: 117 times
