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Collections Team Leader
Recruiter
Cactus Search
Location
in West Midlands , Midlands
Salary: to 25k + bens
Reference: 1250
Managing a team of Collections Advisors the successful candidate will be responsible for the monitoring, coaching, motivation and performance of this exceptional team within this new division. The successful candidate must have some degree of Collections experience to be considered for the role.
Key Responsibilities and accountabilities:
• Performance management of individuals using various management information and real time statistics available from the ACD, Dialler and collection work queues.
• Work with Management and other Team Leaders to plan and implement priorities of the department and your team.
• Set up and monitoring of daily dialler campaigns ensuring optimum delivery of service.
• Maintain performance statistics for your team and hold regular team and individual performance reviews.
• Ensure staff adhere to collections policy and procedure and undertake quality performance audit
• On a monthly basis review each team members performance providing constructive feedback and resolve any issues identified.
• Produce daily, weekly and monthly individual and team performance statistics and any ad hoc reports as necessary.
• To proactively challenge the processes and procedure in place and work closely with all teams to continually refine work methods.
Skills and experience required
• Demonstration of good people management and operational collections experience.
• Knowledge of dialler operations.
• Practical experience with a thorough knowledge of call / contact centre and collections operations.
• Understanding of collections techniques.
• High level of computer literacy.
• Demonstration of people motivation skills.
• Demonstration of problem solving and negotiation skills.
This is a superb role for an exceptional individual to join a progressive, challenging and exciting brand.
Package:
to 25k + bens
Key Responsibilities and accountabilities:
• Performance management of individuals using various management information and real time statistics available from the ACD, Dialler and collection work queues.
• Work with Management and other Team Leaders to plan and implement priorities of the department and your team.
• Set up and monitoring of daily dialler campaigns ensuring optimum delivery of service.
• Maintain performance statistics for your team and hold regular team and individual performance reviews.
• Ensure staff adhere to collections policy and procedure and undertake quality performance audit
• On a monthly basis review each team members performance providing constructive feedback and resolve any issues identified.
• Produce daily, weekly and monthly individual and team performance statistics and any ad hoc reports as necessary.
• To proactively challenge the processes and procedure in place and work closely with all teams to continually refine work methods.
Skills and experience required
• Demonstration of good people management and operational collections experience.
• Knowledge of dialler operations.
• Practical experience with a thorough knowledge of call / contact centre and collections operations.
• Understanding of collections techniques.
• High level of computer literacy.
• Demonstration of people motivation skills.
• Demonstration of problem solving and negotiation skills.
This is a superb role for an exceptional individual to join a progressive, challenging and exciting brand.
Package:
to 25k + bens
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 12-05-2008
Viewed: 991 times
Viewed: 991 times
