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Real Time / Virtual Intraday Analyst
Recruiter
Cactus Search
Location
in West Midlands , Midlands
Salary: up to £25k DOE
Reference: 1247
leading 'World Renowned' organisation has an exciting opportunity for an experienced Real Time Analyst who is looking to further their career with a Large multinational company
Salary & Package Details: up to £25k DOE + free parking, 27 days holiday, healthcare, on-site Gym, excellent pension scheme 17% + excellent bonus scheme + fantastic development & training opportunities.
Key Skills / Experience Required:
• Proven background in contact centre operations
• Intra-day planning experience gained within a multi-site virtual contact centre environment – at least 1 year’s experience required
• Detailed knowledge of service level dynamics and impact of staff movement on key performance measures in the contact centre
• Experience of use contact centre workforce management tools
• Strong interpersonal and communication skills
• Proven track record in optimising contact centre intra-day performance
• Analytical approach to problem solving with a logical organised approach to solution development
• Knowledge of ACD administration and telephony routing management
Role Profile:
This large organisation requires an ambitious analyst to support the management of the intra-day performance of the contact centres, coordinating resource movement and off phone activities across the 4 contact centres
Technical Skills/Competencies
• Detailed understanding of contact centre planning fundamentals
• Detailed knowledge of service level dynamics
• Analytical problem solving
• Computer literacy to a high standard
• Decision making
For more information, please contact Cactus Search today
Package:
up to £25k DOE + free parking, 27 days holiday, healthcare, on-site Gym, excellent pension scheme 17% + excellent bonus scheme + fantastic development & training opportunities
Salary & Package Details: up to £25k DOE + free parking, 27 days holiday, healthcare, on-site Gym, excellent pension scheme 17% + excellent bonus scheme + fantastic development & training opportunities.
Key Skills / Experience Required:
• Proven background in contact centre operations
• Intra-day planning experience gained within a multi-site virtual contact centre environment – at least 1 year’s experience required
• Detailed knowledge of service level dynamics and impact of staff movement on key performance measures in the contact centre
• Experience of use contact centre workforce management tools
• Strong interpersonal and communication skills
• Proven track record in optimising contact centre intra-day performance
• Analytical approach to problem solving with a logical organised approach to solution development
• Knowledge of ACD administration and telephony routing management
Role Profile:
This large organisation requires an ambitious analyst to support the management of the intra-day performance of the contact centres, coordinating resource movement and off phone activities across the 4 contact centres
Technical Skills/Competencies
• Detailed understanding of contact centre planning fundamentals
• Detailed knowledge of service level dynamics
• Analytical problem solving
• Computer literacy to a high standard
• Decision making
For more information, please contact Cactus Search today
Package:
up to £25k DOE + free parking, 27 days holiday, healthcare, on-site Gym, excellent pension scheme 17% + excellent bonus scheme + fantastic development & training opportunities
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 12-05-2008
Viewed: 785 times
Viewed: 785 times
