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Incident Logging Team Leader
Recruiter
Cactus Search
Location
in West Midlands , Midlands
Salary: up to £22k
Reference: 1243
Ideal role for an experienced Technical support / Helpdesk Team Leader who is looking for a strategic position within a thriving, constantly-growing company, with the ability to deliver a blend of innovative and inspirational leadership.
Company Profile: With a sustained growth within it’s sector this company has an enviable track record for supporting European based & Government run organisations and source, integrate and manage their infrastructure to deliver more for less.
Size of Team / Contact Centre: 100 FTE Call Centre, 50 FTE Service Desk. This role has responsibility for 12 FTE within the service desk contact centre.
Key Skills / Experience Required:
3 years minimum in a Technical Support / Helpdesk / Service Support Team Leader role
IT background essential
Exceptional customer skills, with a passion and attitude to deliver excellent service in all circumstances
Solid leadership skills; able to motivate, encourage and question positively team and individual performances
Proven experience in helping Customer Service improve within similar role
Role Profile:
The Client is looking for a candidate who will inspire and guide a Team of 12 within the Incident logging sector to hit targets that are set. This role will give the successful candidate responsibility to lead meetings and have the ability to inspire and motivate through one-on-one’s and presentations to provide the customers the best service available.
Key Responsibilities:
Delivery of a high level of Customer Service through a positive customer focussed attitude.
To develop professional skills of team via training and coaching
Working in partnership with the organisation presenting a seamless brand experience for the customer
Experience of process and data analysis in an operational environment, with the ability to take data and utilise it to instigate coaching within the team
Benefits
23 days + B/H
BUPA after 6 months
Pension after 12 months
Package:
up to £22k + Bens
Company Profile: With a sustained growth within it’s sector this company has an enviable track record for supporting European based & Government run organisations and source, integrate and manage their infrastructure to deliver more for less.
Size of Team / Contact Centre: 100 FTE Call Centre, 50 FTE Service Desk. This role has responsibility for 12 FTE within the service desk contact centre.
Key Skills / Experience Required:
3 years minimum in a Technical Support / Helpdesk / Service Support Team Leader role
IT background essential
Exceptional customer skills, with a passion and attitude to deliver excellent service in all circumstances
Solid leadership skills; able to motivate, encourage and question positively team and individual performances
Proven experience in helping Customer Service improve within similar role
Role Profile:
The Client is looking for a candidate who will inspire and guide a Team of 12 within the Incident logging sector to hit targets that are set. This role will give the successful candidate responsibility to lead meetings and have the ability to inspire and motivate through one-on-one’s and presentations to provide the customers the best service available.
Key Responsibilities:
Delivery of a high level of Customer Service through a positive customer focussed attitude.
To develop professional skills of team via training and coaching
Working in partnership with the organisation presenting a seamless brand experience for the customer
Experience of process and data analysis in an operational environment, with the ability to take data and utilise it to instigate coaching within the team
Benefits
23 days + B/H
BUPA after 6 months
Pension after 12 months
Package:
up to £22k + Bens
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 12-05-2008
Viewed: 744 times
Viewed: 744 times
