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Customer Sevice Manager
Recruiter
Careerpath Consulting
Location
in Essex , South East
Salary: 38000 - 40000 DOE
Reference: CCM/EX
A leading UK organisation with a well known and established brand has an opportunity for an experienced Customer Service Manager for their expanding site in Essex.
Role Profile:
To manage a Customer Servicing Section within the Customer Transfers Department.
To ensure effective resolution of customers’ queries and provide a timely customer journey to transfer a customer to their preferred supplier in order to issue a first or a final bill to generate cash.
Working with managers and teams to understand and track customer demand, identify and remove waste by mapping flows and sampling data. Ability to communicate effectively at different levels within a workplace, influencing peers in other internal departments and senior managers in external partner companies.
Reporting to the Contact Centre Site Manager the successful candidate will maximise team performance to ensure top level Customer service to their large customer base throughout the UK. This role is ideal for and experienced contact centre Operations Manager with a passion for Customer Service and people management.
Total Contact Centre size is circa 350FTE. This Customer Service Manager position supports & has direct line management of circa 70 FTE.
Key Skills / Experience Required:
Must come from a Sales through Service Background.
Must have a high degree of drive, self management and initiative.
Proactive in identifying process improvements and driving changes required.
Minimum of 2 years experience of managing a similar size customer service contact centre with direct line management of at least 5 team leaders and up to 50-100FTE
Must be Customer focused and have a high level of People Management experience.
Demonstrable track record of delivering exceptional performance.
Ability to demonstrate ownership of operational performance in previous roles within a Contact Centre environment.
Role Profile:
To manage a Customer Servicing Section within the Customer Transfers Department.
To ensure effective resolution of customers’ queries and provide a timely customer journey to transfer a customer to their preferred supplier in order to issue a first or a final bill to generate cash.
Working with managers and teams to understand and track customer demand, identify and remove waste by mapping flows and sampling data. Ability to communicate effectively at different levels within a workplace, influencing peers in other internal departments and senior managers in external partner companies.
Reporting to the Contact Centre Site Manager the successful candidate will maximise team performance to ensure top level Customer service to their large customer base throughout the UK. This role is ideal for and experienced contact centre Operations Manager with a passion for Customer Service and people management.
Total Contact Centre size is circa 350FTE. This Customer Service Manager position supports & has direct line management of circa 70 FTE.
Key Skills / Experience Required:
Must come from a Sales through Service Background.
Must have a high degree of drive, self management and initiative.
Proactive in identifying process improvements and driving changes required.
Minimum of 2 years experience of managing a similar size customer service contact centre with direct line management of at least 5 team leaders and up to 50-100FTE
Must be Customer focused and have a high level of People Management experience.
Demonstrable track record of delivering exceptional performance.
Ability to demonstrate ownership of operational performance in previous roles within a Contact Centre environment.
Recruiter:Careerpath Consulting
Website: http://careerpathconsulting.co.uk
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Published at 12-05-2008
Viewed: 825 times
Viewed: 825 times
