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Workforce Planning Analyst
Recruiter
Call Centre Associates
Location
in Bristol , South West
Salary: £22k-£26K+Benefits
Reference: CCH2456MD
THE COMPANY
This is a fantastic opportunity to work for a global brand in their state of the art contact centre in Bristol. As Workforce Planning Analyst you will be responsible for the forecasting, scheduling, tracking and performance analysis across the business thought effective utilization of eWFM.
THE ROLE
Key accountabilities of the role include:
1) The provision of medium and short term weekly, daily and intraday workload.
2) Creation and maintenance of accurate and optimal schedules.
3) Provide effective tracking service enabling business areas to have a flexible approach without placing service level at risk.
4) Management of the Workforce Management System to ensure all offline activity is managed appropriately.
5) To ensure entire Workforce Management is maintained and house-kept on an ongoing basis.
6) Ensure, information regarding telephony routings, forecasts groups, staff groups and employee details are fully accurate.
KNOWLEDGE AND EXPERIENCE
• Experience of having worked in a customer service workforce planning experience.
• Strong analytical and numerical skills.
• Excellent communication and relationship skills.
• Experience of having worked with workforce management tools.
REMUNERATION AND PACKAGE DETAILS
Alongside and competitive salary this role offer a healthy bonus and excellent package.
PROCESS AND TIMEFRAMES
To register you interest please forward an up to date cv to myles@callcentreassociates.co.uk
This is a fantastic opportunity to work for a global brand in their state of the art contact centre in Bristol. As Workforce Planning Analyst you will be responsible for the forecasting, scheduling, tracking and performance analysis across the business thought effective utilization of eWFM.
THE ROLE
Key accountabilities of the role include:
1) The provision of medium and short term weekly, daily and intraday workload.
2) Creation and maintenance of accurate and optimal schedules.
3) Provide effective tracking service enabling business areas to have a flexible approach without placing service level at risk.
4) Management of the Workforce Management System to ensure all offline activity is managed appropriately.
5) To ensure entire Workforce Management is maintained and house-kept on an ongoing basis.
6) Ensure, information regarding telephony routings, forecasts groups, staff groups and employee details are fully accurate.
KNOWLEDGE AND EXPERIENCE
• Experience of having worked in a customer service workforce planning experience.
• Strong analytical and numerical skills.
• Excellent communication and relationship skills.
• Experience of having worked with workforce management tools.
REMUNERATION AND PACKAGE DETAILS
Alongside and competitive salary this role offer a healthy bonus and excellent package.
PROCESS AND TIMEFRAMES
To register you interest please forward an up to date cv to myles@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 23-05-2008
Viewed: 1065 times
Viewed: 1065 times
