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Configuration and MI Analyst
Recruiter
Call Centre Associates
Location
in Peterborough , Midlands
Salary: £25 – 30k + excellent benefits
Reference: CCH2247WT
The Company
This is an exciting opportunity to join this well established mulit site operation based in Peterborough. My client is looking to recruit an analyst to strategically develop all call routing processes and ensure that the full utilisation of this area to achieve a high level of service level adherence.
The Role
Key Accountabilities of the role include:
1. The continuous and consistent achievement of client service level agreements and key performance indicators
2. To provide a timely allocation of resources across the group and the efficient deployment if relevant and enabling technologies
3. To provide support and a good level of MIS reporting to provide insight into driving performance
4. Continuous communication with project teams and external suppliers as a main vocal point for the department
5. To be the main contact for all call routing and telecoms issues
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Experience of call routing and MIS reporting
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills
• Working knowledge of Resource management software (Genesys, Qmax, TotalView)
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
This is an exciting opportunity to join this well established mulit site operation based in Peterborough. My client is looking to recruit an analyst to strategically develop all call routing processes and ensure that the full utilisation of this area to achieve a high level of service level adherence.
The Role
Key Accountabilities of the role include:
1. The continuous and consistent achievement of client service level agreements and key performance indicators
2. To provide a timely allocation of resources across the group and the efficient deployment if relevant and enabling technologies
3. To provide support and a good level of MIS reporting to provide insight into driving performance
4. Continuous communication with project teams and external suppliers as a main vocal point for the department
5. To be the main contact for all call routing and telecoms issues
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Experience of call routing and MIS reporting
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills
• Working knowledge of Resource management software (Genesys, Qmax, TotalView)
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 29-05-2008
Viewed: 847 times
Viewed: 847 times
