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Operations Manager
Recruiter
Prestige Executive
Location
in South East , South East
Salary: To £50,000 + Bonus + Benefits
Reference: PCST1290
As the leading outsourcer and specialist provider of appliance protection and home emergency services, our client processed over 1.4 million claims last year. They are currently seeking a results focused Operations Manager to provide leadership and operational management within the Call Centre to ensure that client service levels, quality and sales targets are achieved (Circa 150 FTE.)
As Operations Manager you will use your commercial skills and sharp business acumen to develop and foster a strong team based working relationship with the client and the operation, providing a high quality, highly profitable service which ensures client and employee satisfaction. Using your flair for people management, you will create an environment for open and positive communication, develop and maintain working relationships with other departments, demonstrate the gravitas to communicate and present effectively, build rapport and gain the confidence of all levels of staff, including directors of both clients and the business.
Areas of focus within this role include direct cost management, including effective and efficient cost tracking and invoicing, developing a succession plan for key roles within your area, management of Call Centre Managers, achievement of client service levels and internal KPIs, control of operational processes, ensuring quality and productivity targets are achieved, work with the account management team to ensure that client relationships are developed, create an incentive programme which will recognise and reward excellent performance, ensure that procedures are followed, standards maintained and are applied consistently, analyse client data, identify and target existing client business opportunities to grow the business and recommend future opportunities as a value added service to the client, participate in strategic projects and assist Sales team with new business bids.
If you would like to work for an established business with a reputation for high levels of customer satisfaction and fantastic career opportunities then forward your CV immediately to Sarah Thorpe at Prestige Executive on sthorpe@prestigeltd.co.uk with details of your current remuneration.
As Operations Manager you will use your commercial skills and sharp business acumen to develop and foster a strong team based working relationship with the client and the operation, providing a high quality, highly profitable service which ensures client and employee satisfaction. Using your flair for people management, you will create an environment for open and positive communication, develop and maintain working relationships with other departments, demonstrate the gravitas to communicate and present effectively, build rapport and gain the confidence of all levels of staff, including directors of both clients and the business.
Areas of focus within this role include direct cost management, including effective and efficient cost tracking and invoicing, developing a succession plan for key roles within your area, management of Call Centre Managers, achievement of client service levels and internal KPIs, control of operational processes, ensuring quality and productivity targets are achieved, work with the account management team to ensure that client relationships are developed, create an incentive programme which will recognise and reward excellent performance, ensure that procedures are followed, standards maintained and are applied consistently, analyse client data, identify and target existing client business opportunities to grow the business and recommend future opportunities as a value added service to the client, participate in strategic projects and assist Sales team with new business bids.
If you would like to work for an established business with a reputation for high levels of customer satisfaction and fantastic career opportunities then forward your CV immediately to Sarah Thorpe at Prestige Executive on sthorpe@prestigeltd.co.uk with details of your current remuneration.
Recruiter:Prestige Executive
Website: http://www.prestigeltd.co.uk
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Published at 02-06-2008
Viewed: 948 times
Viewed: 948 times
