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Team Leader
Recruiter
Call Centre Associates
Location
in London/Middlesex , London
Salary: £25k + Package
Reference: CCH2530IP
THE COMPANY
Excellent opportunity to join this well established organisation and assist with the continual development of their call centre. This is a highly customer focused role that will provide the jobholder the ability to make a visible difference to customer service, business objectives and individual goals.
To be considered for this position candidates will ideally come from, or have experience of a customer focused call centre environment.
THE ROLE
Key Accountabilities of the role include;
• To build, develop, coach and lead a customer focused team to deliver a best in class service and exceed targets in line with SLA’s and KPI’s.
• To manage a staff development process for the team to enable the centre manager to deliver effective succession planning.
• Proactively and regularly performance manage CSR’s including quality checks, appraisals, disciplinary etc.
• Take responsibility for productivity, quality and resourcing.
• Work in partnership with peers to resolve training needs, recruitment and contact centre productivity.
• To promote a strong customer care culture based on company strategy, standards and policies.
KNOWLEDGE AND EXPERIENCE
• Experience of performance management gained within a call centre environment is essential.
• Excellent communication skills.
• Hands on experience of working within a customer focused environment.
• Flexibility towards working hours including weekends is essential.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk candidates with suitable experience will be contacted shortly after.
Excellent opportunity to join this well established organisation and assist with the continual development of their call centre. This is a highly customer focused role that will provide the jobholder the ability to make a visible difference to customer service, business objectives and individual goals.
To be considered for this position candidates will ideally come from, or have experience of a customer focused call centre environment.
THE ROLE
Key Accountabilities of the role include;
• To build, develop, coach and lead a customer focused team to deliver a best in class service and exceed targets in line with SLA’s and KPI’s.
• To manage a staff development process for the team to enable the centre manager to deliver effective succession planning.
• Proactively and regularly performance manage CSR’s including quality checks, appraisals, disciplinary etc.
• Take responsibility for productivity, quality and resourcing.
• Work in partnership with peers to resolve training needs, recruitment and contact centre productivity.
• To promote a strong customer care culture based on company strategy, standards and policies.
KNOWLEDGE AND EXPERIENCE
• Experience of performance management gained within a call centre environment is essential.
• Excellent communication skills.
• Hands on experience of working within a customer focused environment.
• Flexibility towards working hours including weekends is essential.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk candidates with suitable experience will be contacted shortly after.
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 19-06-2008
Viewed: 837 times
Viewed: 837 times
