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2applicants
Resource Planning Manager - MI Manager
Recruiter
Douglas Jackson
Location
in Yorkshire, East Yorkshire , Other
Salary: £30,000
Reference: DJMA1096
Resource Planning Manager, MI Manager Yorkshire, East Yorkshire.
This is an opportunity for an established Resource Planning Manager /MI Manager to join this market leading, well recognised, established business to business organisation. Leading a small team of resource planners, the ability to manage and inspire these technically focussed individuals to deliver effective resource planning and people management across the contact centre operations will be critical.
Working as an integral part of the management team, the role will be responsible for the production of accurate workload forecasts, planning effective shift schedules and recommending solutions for call routing/workflow including long and short term planning. Working closely with the contact centre managers to identify and recommend solutions that help deliver continuous improvements to working practices. Designing, developing and implementing proposed solutions and interpreting accurate time management information.
Previous experience within a resource planning position, coupled with the ability to or experience of managing a team within a call centre environment will be required.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
This is an opportunity for an established Resource Planning Manager /MI Manager to join this market leading, well recognised, established business to business organisation. Leading a small team of resource planners, the ability to manage and inspire these technically focussed individuals to deliver effective resource planning and people management across the contact centre operations will be critical.
Working as an integral part of the management team, the role will be responsible for the production of accurate workload forecasts, planning effective shift schedules and recommending solutions for call routing/workflow including long and short term planning. Working closely with the contact centre managers to identify and recommend solutions that help deliver continuous improvements to working practices. Designing, developing and implementing proposed solutions and interpreting accurate time management information.
Previous experience within a resource planning position, coupled with the ability to or experience of managing a team within a call centre environment will be required.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 24-06-2008
Viewed: 523 times
Viewed: 523 times
