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8applicants
Call Centre Manager
Recruiter
Call Centre Managers
Location
in East London , London
Salary: £35,000 - £50,000 + £15,000 Bonus
Reference: 878181
My automotive client is a large southern based car dealership network and operates a rapidly expanding multi-channel call centre.
Managing 35 (will grow to 80) Telesales Agents through 4 Team Leaders, the centre supports the dealership sales and service managers by conducting inbound and outbound telesales, telemarketing and websales to increase conversion rates within the new/used car sales and aftersales divisions. CRM and following up direct marketing will form a large part of the Centre's role, which is supported by the latest industry technology: Kerridge and Televansis.
KEY SKILLS
· 3 years call centre management experience
· Ability to drive people to achieve sales targets and conversion ratios
· Able to work autonomously as the organisations sole call centre expert
· Call Centre, motor trade experience would be a massive advantage
Managing 35 (will grow to 80) Telesales Agents through 4 Team Leaders, the centre supports the dealership sales and service managers by conducting inbound and outbound telesales, telemarketing and websales to increase conversion rates within the new/used car sales and aftersales divisions. CRM and following up direct marketing will form a large part of the Centre's role, which is supported by the latest industry technology: Kerridge and Televansis.
KEY SKILLS
· 3 years call centre management experience
· Ability to drive people to achieve sales targets and conversion ratios
· Able to work autonomously as the organisations sole call centre expert
· Call Centre, motor trade experience would be a massive advantage
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
Fill in the form to apply for this call centre job
Published at 27-06-2008
Viewed: 867 times
Viewed: 867 times
