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4applicants
Head of Quality
Recruiter
Call Centre Associates
Location
in Essex , South East
Salary: £50,000
Reference: CCH2554MC
The Company:
Our client is a market leading financial service provider.
The Role:
• Striving for continuous improvement of quality systems and frameworks to ensure a consistently high level of quality in customer service delivery
• Maintain and provide oversight of the quality framework processes, procedures and practices
• Sustain effective relations with all operations teams in order to achieve a fully functioning quality framework that adds real value and improved standards of performance
Requirements:
• Control, monitor and develop systems and procedures
• Work to identify improvement opportunities and actions
• Conduct, report and present valuable management information
• Demonstrate treating customers fairly principles
• Achieve targets and manage effectively through performance management
• Build effective and valuable relationship and effectively handle all stakeholders
• Ensure regulatory compliance in all aspects
• Drive continuous improvement activity and culture throughout the framework and business
• Enable effective root cause
• Support high profile case handling for complaints
• Provide guidance and leadership to direct reports, peers and staff
• Support necessary internal and external reports which are meaningful and effective
• Promote holistic awareness and a quality culture throughout your people and others
• Contribute to business projects and initiatives
• Supporting direct reports
• Provide advice and support on governance and audit activity
• Commitment to improving quality results/outputs across the business area
Remuneration:
Benefits: Bonus, Health Care, Pension, Car Allowance
Salary: £50,000
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to: mark@callcentreassociates.co.uk
Our client is a market leading financial service provider.
The Role:
• Striving for continuous improvement of quality systems and frameworks to ensure a consistently high level of quality in customer service delivery
• Maintain and provide oversight of the quality framework processes, procedures and practices
• Sustain effective relations with all operations teams in order to achieve a fully functioning quality framework that adds real value and improved standards of performance
Requirements:
• Control, monitor and develop systems and procedures
• Work to identify improvement opportunities and actions
• Conduct, report and present valuable management information
• Demonstrate treating customers fairly principles
• Achieve targets and manage effectively through performance management
• Build effective and valuable relationship and effectively handle all stakeholders
• Ensure regulatory compliance in all aspects
• Drive continuous improvement activity and culture throughout the framework and business
• Enable effective root cause
• Support high profile case handling for complaints
• Provide guidance and leadership to direct reports, peers and staff
• Support necessary internal and external reports which are meaningful and effective
• Promote holistic awareness and a quality culture throughout your people and others
• Contribute to business projects and initiatives
• Supporting direct reports
• Provide advice and support on governance and audit activity
• Commitment to improving quality results/outputs across the business area
Remuneration:
Benefits: Bonus, Health Care, Pension, Car Allowance
Salary: £50,000
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to: mark@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
Fill in the form to apply for this call centre job
Published at 30-06-2008
Viewed: 841 times
Viewed: 841 times
