This job ad has been posted over 40 days ago...
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Views
2applicants
Section Managers
Recruiter
Call Centre Associates
Location
in Bedfordshire, Leicester, Nottingham , Other
Salary: £30,000 - £40,000
Reference: CCH9968IP
THE COMPANY
Our client is an instantly recognisable brand and market leader within their field. Due to continued business success and positive growth we are assisting them in looking to recruit Section Managers to provide direction and support to a large team through effective use of Team Leaders for different sites in the UK. To ensure effective resolution of customers’ queries and provide a timely customer journey to transfer a customer to their preferred supplier in order to issue a first or a final bill to generate cash.
THE ROLE
• Providing effective and efficient first time customer resolution within section, delivering value for the customer.
• Managing the work performance by understanding and maintaining measures that show the real impact on the customer.
• Driving performance, challenging and supporting Team Managers, helping them to understand and act on the any identified issues through regularly performance discussions.
• Working with managers and teams to understand and track customer demand, identify and remove waste by mapping flows and sampling data.
• Improving the customer experience by removing waste and failure from the processes, thereby reducing delays for customers.
• Working with other activities within and beyond customer service, including external third parties.
• Increase capability to provide customer service, by
• Ensuring all people within section understand their Purpose, Measures, Method and impacts of their work on the customers.
• Identifying gaps in knowledge across the section and hours, and work with team managers to fill any gaps.
• Supporting the development of team managers and people, including new starters, and implementing progression plans.
KNOWLEDGE AND EXPERIENCE
• Proven people management experience demonstrating a track record of delivering successful performance.
• Customer focussed approach.
• Have a high degree of drive, self management and initiative.
• Proactive in identifying process improvements and driving changes required.
• Ability to communicate effectively at different levels within a workplace, influencing peers in other internal departments and senior managers in external partner companies.
• Competency in people management and understanding of associated HR policies.
• Knowledge of Energy Industry, its processes, systems and drivers.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk
Our client is an instantly recognisable brand and market leader within their field. Due to continued business success and positive growth we are assisting them in looking to recruit Section Managers to provide direction and support to a large team through effective use of Team Leaders for different sites in the UK. To ensure effective resolution of customers’ queries and provide a timely customer journey to transfer a customer to their preferred supplier in order to issue a first or a final bill to generate cash.
THE ROLE
• Providing effective and efficient first time customer resolution within section, delivering value for the customer.
• Managing the work performance by understanding and maintaining measures that show the real impact on the customer.
• Driving performance, challenging and supporting Team Managers, helping them to understand and act on the any identified issues through regularly performance discussions.
• Working with managers and teams to understand and track customer demand, identify and remove waste by mapping flows and sampling data.
• Improving the customer experience by removing waste and failure from the processes, thereby reducing delays for customers.
• Working with other activities within and beyond customer service, including external third parties.
• Increase capability to provide customer service, by
• Ensuring all people within section understand their Purpose, Measures, Method and impacts of their work on the customers.
• Identifying gaps in knowledge across the section and hours, and work with team managers to fill any gaps.
• Supporting the development of team managers and people, including new starters, and implementing progression plans.
KNOWLEDGE AND EXPERIENCE
• Proven people management experience demonstrating a track record of delivering successful performance.
• Customer focussed approach.
• Have a high degree of drive, self management and initiative.
• Proactive in identifying process improvements and driving changes required.
• Ability to communicate effectively at different levels within a workplace, influencing peers in other internal departments and senior managers in external partner companies.
• Competency in people management and understanding of associated HR policies.
• Knowledge of Energy Industry, its processes, systems and drivers.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 08-07-2008
Viewed: 507 times
Viewed: 507 times
