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Excellent Opportunity!

This is a full time position, where you will need to be available to work between the hours of 8.00am and 10.00 pm, Monday to Sunday.

This large retail distribution company requires multiple experienced Team Leaders to manage their call centre staff to a high standard.

My client is looking for candidates who have managed a team in a call centre in a previous permanent position, with the ability to demonstrate their coaching and motivational skills at interview. Candidates who have had seconded experience as a Team Leader will not be considered for this position.

THE ROLE

Key Accountabilities of the role include; –

• Lead & manage a team of 12 – 15 advisors who will be handling inbound calls from customers / consumers to deliver a five star customer experience

• You will be responsible for ensuring that your team achieves their individual targets based around sales, customer service standards and wrap times

• Must possess leadership skills in the areas of performance management, daily touch-downs, one to ones, staff appraisals and personal development plans

• Drive the team to help customers achieve better response rates and a higher return on their investment

• Responsible for continuous personal development, undertaking relevant training as and when appropriate, for self and team

• You will continuously strive to proactively enhance all aspects of team performance

KNOWLEDGE AND EXPERIENCE

• Strong proven ability to manage a high performing Customer Service team within a Contact Centre environment, ideally in B2C environment

• Able to listen effectively, ask exploring questions and find constructive, yet creative ways of helping people to increase performance and resolve issues and problems

• Prepared to challenge people, processes and activities constructively in order to resolve problems for customers or colleagues

• Possess a positive attitude towards people whilst not being afraid to tackle problems and issues

• Friendly, energetic with a can do attitude, a positive role model for colleagues and team members

• Understand key business measures and motivate the teams to achieve them

• Starting Salary of £18,500 Basic Salary Per Annum

• Strong Bonus

• Benefits Package

NEXT STEP

To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; robg@callcentreassociates.co.uk or by telephone. Due to the high number of applicants we cannot reply to each individual. Candidates who are successful will be contacted shortly after.