This job ad has been posted over 40 days ago...
843
Views
0applicants
Customer Contact Manager
Recruiter
Call Centre Managers
Location
in Oxfordshire , South East
Salary: £30,000 - £35,000
Reference: CCM02335
Customer Contact Manager
This is an exciting new opportunity to join an existing inbound and outbound team within a large UK based business to business supplier. On their behalf we are currently looking to resource a customer contact manager, you will ensure the achievement of targets and kpi’s.
You will be responsible for leading and motivating a customer focused team of 50 FTE ensuring a first class service to its customers. You will also have full responsibility for forecasting, staff performance, support and recruitment. As well as overseeing the management of complaints processes.
KEY SKILLS
3 years experience as a Call Centre Manager
•Experience managing resource planning, training and coaching of team members.
•Hands on with a can-do attitude but with the ability to strategically develop the centre.
This is an exciting new opportunity to join an existing inbound and outbound team within a large UK based business to business supplier. On their behalf we are currently looking to resource a customer contact manager, you will ensure the achievement of targets and kpi’s.
You will be responsible for leading and motivating a customer focused team of 50 FTE ensuring a first class service to its customers. You will also have full responsibility for forecasting, staff performance, support and recruitment. As well as overseeing the management of complaints processes.
KEY SKILLS
3 years experience as a Call Centre Manager
•Experience managing resource planning, training and coaching of team members.
•Hands on with a can-do attitude but with the ability to strategically develop the centre.
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
Fill in the form to apply for this call centre job
Published at 15-07-2008
Viewed: 843 times
Viewed: 843 times
