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Senior Commercial Project Manager
Recruiter
Call Centre Associates
Location
in London , London
Salary: £60,000 depending on experience + Bonus & Bens
Reference: CCH2570DZ
The Company
My client, a well established brand within its market place is looking for an experienced individual to lead the implementation of it’s new cutting edge CRM system across its contact centre functions (perfect software will be Oracle CRM). This is a crucial phase of its longer-term strategy and is looking for a talented individual lead them through this vital stage in their business cycle.
This is a remarkable opportunity to work for a “Times Top 100 Company” with the exposure to the latest CRM technology.
This role will be an 18-month to 2 year fixed term contract with the possibility of going permanent should both parties deem so. This will be decided in the initial stages of the process.
The Role – Key Accountabilities
• To be the point of contact for the management of the CRM project
• To manage team members to deliver to the CRM to its maximum potential
• Manage the team and system virtually across its contact centres
• To support in the planning of the release scope
• To support in the design of end state processes
• Logistical responsibility of the project across the contact centres
• To work alongside team members in helping them become “super users”
• Support in business transition in all aspects of project delivery
• To encourage business to accept Oracle product where ever possible
Knowledge & Experience
• Proven experience in delivering a CRM implementation across its contact centre (Oracle CRM implementation will be clear advantage)
• An operational background within a contact centre (customer service, telesales, account management)
• A track record on delivering projects within timelines and guides agreed
• A extensive knowledge of change management processes across its people and processes
• Understanding of project methodologies and utilising this In the role out of software implementation
Package
Salary up to £60,000 depending on experience
Bonus 15% per annum
Pension 15% employer contributions
Healthcare, Life, Critical Illness
28 days holiday
NEXT STEP
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk or by telephone on 0208 514 7400. Only candidates with suitable experience will be contacted shortly after.
My client, a well established brand within its market place is looking for an experienced individual to lead the implementation of it’s new cutting edge CRM system across its contact centre functions (perfect software will be Oracle CRM). This is a crucial phase of its longer-term strategy and is looking for a talented individual lead them through this vital stage in their business cycle.
This is a remarkable opportunity to work for a “Times Top 100 Company” with the exposure to the latest CRM technology.
This role will be an 18-month to 2 year fixed term contract with the possibility of going permanent should both parties deem so. This will be decided in the initial stages of the process.
The Role – Key Accountabilities
• To be the point of contact for the management of the CRM project
• To manage team members to deliver to the CRM to its maximum potential
• Manage the team and system virtually across its contact centres
• To support in the planning of the release scope
• To support in the design of end state processes
• Logistical responsibility of the project across the contact centres
• To work alongside team members in helping them become “super users”
• Support in business transition in all aspects of project delivery
• To encourage business to accept Oracle product where ever possible
Knowledge & Experience
• Proven experience in delivering a CRM implementation across its contact centre (Oracle CRM implementation will be clear advantage)
• An operational background within a contact centre (customer service, telesales, account management)
• A track record on delivering projects within timelines and guides agreed
• A extensive knowledge of change management processes across its people and processes
• Understanding of project methodologies and utilising this In the role out of software implementation
Package
Salary up to £60,000 depending on experience
Bonus 15% per annum
Pension 15% employer contributions
Healthcare, Life, Critical Illness
28 days holiday
NEXT STEP
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk or by telephone on 0208 514 7400. Only candidates with suitable experience will be contacted shortly after.
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 16-07-2008
Viewed: 868 times
Viewed: 868 times
