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Customer Care Team Manager
Recruiter
Douglas Jackson
Location
in East Yorkshire , Other
Salary: £16-21,000
Reference: DJMA1103
Job Ref: DJMA1103
Job Title: Customer Care Team Leader, East Yorkshire
Salary: £16-21,000
Customer Care Team Leader £16-21,000 basic, East Yorkshire. 1/4ly bonus, benefits.
Working with, managing, developing and coaching a team providing the companies Customer Care first line function. A high quality focus will be at the core of what you do and a desire to deliver exceptional first line customer care. The ability to manage, develop and coach the Customer Care Agents in building rapport and understanding key business areas, product offerings and possible customer issues, so they can efficiently and effectively deal with or correctly route all types of customer calls will be paramount.
The role of Team Leader will be hands on and take full responsibility and autonomy for 121's, reviews, SLA's and will have a strategic input into any improvements within the Customer Care team.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Job Title: Customer Care Team Leader, East Yorkshire
Salary: £16-21,000
Customer Care Team Leader £16-21,000 basic, East Yorkshire. 1/4ly bonus, benefits.
Working with, managing, developing and coaching a team providing the companies Customer Care first line function. A high quality focus will be at the core of what you do and a desire to deliver exceptional first line customer care. The ability to manage, develop and coach the Customer Care Agents in building rapport and understanding key business areas, product offerings and possible customer issues, so they can efficiently and effectively deal with or correctly route all types of customer calls will be paramount.
The role of Team Leader will be hands on and take full responsibility and autonomy for 121's, reviews, SLA's and will have a strategic input into any improvements within the Customer Care team.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 23-07-2008
Viewed: 517 times
Viewed: 517 times
