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Senior Customer Relations Manager
Recruiter
Call Centre Managers
Location
in Surrey , South East
Salary: £50,000 - £60,000 + 25% bonus
Reference: CCM02337
Managing a team of 50 FTE through 5 assistant managers, your emphasis will be on delivering customer service excellence whilst managing the correspondence and complaints teams.
COMPANY INFORMATION:
My client is a world leading investment organisation and manages over $260 billion globally on behalf of major corporate organisations and private investors. The Senior Customer Relations Manager will be key to the delivery of their Customer Services Strategy.
YOU MUST HAVE THE FOLLOWING:
• Experience of managing managers within Correspondence and Complaints function (min 35 FTE)
• Financial services contact centre candidate with knowledge of the FSA
• Strong Customer Services experience including issue resolution and escalation
• Self-motivated and highly driven with a professional outlook.
IDEALLY YOU HAVE THE FOLLOWING:
• Ability to adapt within a changing customer service environment
• Capable presenter and communicator to large groups of people
• Business and team focused
ROLE INFORMATION:
The Customer Relations team is a client facing team which deals with all incoming queries received by email, post as well as those transferred from other Customer Services and Operations groups. The work can include anything from basic information requests, product performance questions, to FSA reportable complaints and complex queries. The organisation is passionate about the service it offers its customers and so this high profile leadership role is pivotal in influencing the perception of their services from the external customer perspective.
RECRUITER INFORMATION:
Call Centre Managers is the country\\\'s leading call centre management recruitment agency and one of the most proactive industry dedicated consultancies within the UK.
Working with major international corporate clients as well as start up businesses, we offer tailored recruitment solutions to provide first class Managers for call centres across all industry sectors.
Founded in 1997 in response to the growing need for a high-level call centre recruitment specialist, clients and candidates continue to benefit from our highly focused selection from the cream of the management structure of call centres.
COMPANY INFORMATION:
My client is a world leading investment organisation and manages over $260 billion globally on behalf of major corporate organisations and private investors. The Senior Customer Relations Manager will be key to the delivery of their Customer Services Strategy.
YOU MUST HAVE THE FOLLOWING:
• Experience of managing managers within Correspondence and Complaints function (min 35 FTE)
• Financial services contact centre candidate with knowledge of the FSA
• Strong Customer Services experience including issue resolution and escalation
• Self-motivated and highly driven with a professional outlook.
IDEALLY YOU HAVE THE FOLLOWING:
• Ability to adapt within a changing customer service environment
• Capable presenter and communicator to large groups of people
• Business and team focused
ROLE INFORMATION:
The Customer Relations team is a client facing team which deals with all incoming queries received by email, post as well as those transferred from other Customer Services and Operations groups. The work can include anything from basic information requests, product performance questions, to FSA reportable complaints and complex queries. The organisation is passionate about the service it offers its customers and so this high profile leadership role is pivotal in influencing the perception of their services from the external customer perspective.
RECRUITER INFORMATION:
Call Centre Managers is the country\\\'s leading call centre management recruitment agency and one of the most proactive industry dedicated consultancies within the UK.
Working with major international corporate clients as well as start up businesses, we offer tailored recruitment solutions to provide first class Managers for call centres across all industry sectors.
Founded in 1997 in response to the growing need for a high-level call centre recruitment specialist, clients and candidates continue to benefit from our highly focused selection from the cream of the management structure of call centres.
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 23-07-2008
Viewed: 914 times
Viewed: 914 times
