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Forecasting and MIS Manager
Recruiter
Call Centre Managers
Location
in Somerset , South West
Salary: £35,000-£37,000
Reference: CCM02334
This is great opportunity to work for an award winning mail order organisation, who are taking massive steps to becoming the ultimate force in its field. They are looking for an exceptional Forecasting and MIS Manager to join and continue to grow this market leading organisation.
SALARY: £35,000-£37,000 + 20% Bonus + Bens + Relocation Package
YOU MUST HAVE THE FOLLOWING
• Previous experience of working in a contact centre forecasting environment
• Experience of managing small teams of analysts or MIS specialists.
• Proven ability to extract key findings from significant volumes of data, create commercially viable proposals and drive business wide actions.
• Understanding of statistical analysis techniques.
• Excellent organisational and time management skills with proven ability to cope with workload peeks and strict deadlines.
• Advanced level of computer literacy with expert level of Excel skills and good PowerPoint and Access skills
• Proactive approach and act under own initiative
• Strong communication skills, comfortable with presenting to board level.
ROLE INFORMATION
• Responsible for the production of all demand forecasting, including budget forecasts, reforecasts and 5 year plans, making initial recommendations on future contact centre strategic direction
• Responsible for forecasting projected impact of all marketing activity / business initiatives and external threats to the contact centre SLA’s / KPI’s
• Responsible for reviewing and first level sign of all intraday, daily, weekly, monthly and annual call FTE requirements forecasts
• Develop the methods and processes for collation, storage, analysis and presentation of contact centre data.
• Ensuring efficient and timely delivery of reporting using appropriately targeted media and ensuring a continuous improvement review process is laid down regarding content, presentation, frequency and audience for all contact centre report production
• Developing / optimising call flows
• Track contact centre performance against targets high and recommend strategies to improve performance
• Manage a team consisting of analysts and MIS specialists
• Identify any threats to the GOS through external forces and communicate to relevant parties.
• Automation and streamlining of all data presentation
• Identify new technology opportunities with a business benefit analysis
• Secure all mid to long term marketing activity and convert when necessary to produce accurate order demand
SALARY: £35,000-£37,000 + 20% Bonus + Bens + Relocation Package
YOU MUST HAVE THE FOLLOWING
• Previous experience of working in a contact centre forecasting environment
• Experience of managing small teams of analysts or MIS specialists.
• Proven ability to extract key findings from significant volumes of data, create commercially viable proposals and drive business wide actions.
• Understanding of statistical analysis techniques.
• Excellent organisational and time management skills with proven ability to cope with workload peeks and strict deadlines.
• Advanced level of computer literacy with expert level of Excel skills and good PowerPoint and Access skills
• Proactive approach and act under own initiative
• Strong communication skills, comfortable with presenting to board level.
ROLE INFORMATION
• Responsible for the production of all demand forecasting, including budget forecasts, reforecasts and 5 year plans, making initial recommendations on future contact centre strategic direction
• Responsible for forecasting projected impact of all marketing activity / business initiatives and external threats to the contact centre SLA’s / KPI’s
• Responsible for reviewing and first level sign of all intraday, daily, weekly, monthly and annual call FTE requirements forecasts
• Develop the methods and processes for collation, storage, analysis and presentation of contact centre data.
• Ensuring efficient and timely delivery of reporting using appropriately targeted media and ensuring a continuous improvement review process is laid down regarding content, presentation, frequency and audience for all contact centre report production
• Developing / optimising call flows
• Track contact centre performance against targets high and recommend strategies to improve performance
• Manage a team consisting of analysts and MIS specialists
• Identify any threats to the GOS through external forces and communicate to relevant parties.
• Automation and streamlining of all data presentation
• Identify new technology opportunities with a business benefit analysis
• Secure all mid to long term marketing activity and convert when necessary to produce accurate order demand
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 23-07-2008
Viewed: 684 times
Viewed: 684 times
