This job ad has been posted over 40 days ago...
959
Views
5applicants
Operations Analyst
Recruiter
Douglas Jackson Limited
Location
in London , London
Salary: £35-45,000 basic, bonus, bens
Reference: DJMA1107
Job Ref: DJMA1107
Job Title: Operations Analyst
£ 35-45,000 basic, performance bonus, benefits
Location: London
Operations Analyst, London
This is an opportunity to join a progressive financial services organisation with ambitious plans for growth over the coming years. A company who aim to deliver a best in class offering across all touch points of the organisation. This is a company that values and develops its people and one which looks to attract, passionate individuals who want to and are able to go the extra mile to deliver service excellence in all that they do.
Deliver and maintain an operational factbase for the SBUs and drive improvement across all core KPIs through process, technology and capacity management:-
Implementing KPI/Metrics + Capacity planning as per group standards
Delivering better business performance (cost and revenue) through metrics and operational analytics.
Producing a fact base of operational performance for the SBU.#
The position provides s analytical support and project implementation skills to enable the development of the operational infrastructure. This is specifically done by building new or improving existing process and systems.
This in turn will improve customer service, quality, EV generation and cost base or alternatively mitigate our compliance risks.
As well as delivering process and infrastructure improvements the person is expected to be able to proactively identify areas of opportunity for further development.
In addition the person should be able to coach others in the use of analytical and problem solving techniques.
Ideally candidates will have experience of:
Experience of implementing an operational factbase for a business unit. Demonstrating the ability to personally implement process and technology improvements after identifying where the greatest value is in a business.
Implementation of lean or six sigma projects.
Managing forecasting (supply and demand) in a dynamic fast moving organisation
Use of SQL / Brio or other appropriate data mining tools
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Job Title: Operations Analyst
£ 35-45,000 basic, performance bonus, benefits
Location: London
Operations Analyst, London
This is an opportunity to join a progressive financial services organisation with ambitious plans for growth over the coming years. A company who aim to deliver a best in class offering across all touch points of the organisation. This is a company that values and develops its people and one which looks to attract, passionate individuals who want to and are able to go the extra mile to deliver service excellence in all that they do.
Deliver and maintain an operational factbase for the SBUs and drive improvement across all core KPIs through process, technology and capacity management:-
Implementing KPI/Metrics + Capacity planning as per group standards
Delivering better business performance (cost and revenue) through metrics and operational analytics.
Producing a fact base of operational performance for the SBU.#
The position provides s analytical support and project implementation skills to enable the development of the operational infrastructure. This is specifically done by building new or improving existing process and systems.
This in turn will improve customer service, quality, EV generation and cost base or alternatively mitigate our compliance risks.
As well as delivering process and infrastructure improvements the person is expected to be able to proactively identify areas of opportunity for further development.
In addition the person should be able to coach others in the use of analytical and problem solving techniques.
Ideally candidates will have experience of:
Experience of implementing an operational factbase for a business unit. Demonstrating the ability to personally implement process and technology improvements after identifying where the greatest value is in a business.
Implementation of lean or six sigma projects.
Managing forecasting (supply and demand) in a dynamic fast moving organisation
Use of SQL / Brio or other appropriate data mining tools
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson Limited
Website: http://www.douglas-jackson.com
Fill in the form to apply for this call centre job
Published at 23-07-2008
Viewed: 959 times
Viewed: 959 times
