Customer Retention Manager

Recruiter Call Centre Managers

Location in London , London

Salary: £36,000 - £41,400

Reference: CCM02327

Job Description:

This is a fantastic opportunity to work for one of the worlds leading Financial and Insurance providers. They are continually growing in size and stature so the opportunity for Customer Retention Manager has arisen.

YOUR MAIN DUTIES ARE:

• Facilitate introduction and ‘winback’ strategies across the business, working closely with customer service, operations, telemarketing and sales.
• Investigate and introduce relevant profiling and segmentation methods.
• Review scripts on a regular basis.
• Work with the product development team to ensure suitable alternative and down-gradable options are available.
• Devise reinstatement incentives and the monitoring of these incentives
• Work with the database team to profile cancelled customers

To achieve all of this you will use your expertise in the current market, product knowledge and competition awareness.

KEY SKILLS

• Experience of devising and running successful customer retention and reactivation programs in a financial services environment.
• Excellent Analytical and report writing skills
• Be able to demonstrate the use of marketing techniques whilst keeping up to date on current competitors.
• Strong influencing skills and the ability to work across teams.
• Intermediate level Microsoft Word, Excel, PowerPoint and Outlook.
• Must have a Call Centre Background

Recruiter:Call Centre Managers

Website: http://www.callcentremanagers.com