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Assistant Call Centre Manager
Recruiter
Douglas Jackson
Location
in Portsmouth , South East
Salary: Up to £28,000 plus bonus
Reference:
Assistant Call Centre Manager - Portsmouth – up to £28k plus bonus
If you have a successful background in call centre management, then read on.
My client is looking for an exceptional contact centre professional, with experience encompassing the management and development of Team Managers, accountability for daily productivity and with a proven track record for procedural improvements.
You will manage Team Managers and be accountable for overall productivity, ensuring the required service levels are met. You’ll drive process improvements to ensure the best possible customer experience is delivered whilst maximising GP.
• Setting TM’s SMART objectives and KPI’s, and monitoring accordingly
• Accountability for day-to-day productivity
• Audits/analysis to ensure process adherence and performance trends
• Effective Resource Allocation to ensure delivery on project objectives
Key Skills
• Analysis and reporting
• Performance management
• Planning and prioritisation
• Objective setting and action planning
• Skills analysis
• Negotiation
• Influencing and communication
• Interpersonal
This role is with one of the region’s largest employers, and with a dedicated career plan in place that could see a promotion within 9 months. For that reason, only exceptional candidates will be considered for this exceptional opportunity
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
If you have a successful background in call centre management, then read on.
My client is looking for an exceptional contact centre professional, with experience encompassing the management and development of Team Managers, accountability for daily productivity and with a proven track record for procedural improvements.
You will manage Team Managers and be accountable for overall productivity, ensuring the required service levels are met. You’ll drive process improvements to ensure the best possible customer experience is delivered whilst maximising GP.
• Setting TM’s SMART objectives and KPI’s, and monitoring accordingly
• Accountability for day-to-day productivity
• Audits/analysis to ensure process adherence and performance trends
• Effective Resource Allocation to ensure delivery on project objectives
Key Skills
• Analysis and reporting
• Performance management
• Planning and prioritisation
• Objective setting and action planning
• Skills analysis
• Negotiation
• Influencing and communication
• Interpersonal
This role is with one of the region’s largest employers, and with a dedicated career plan in place that could see a promotion within 9 months. For that reason, only exceptional candidates will be considered for this exceptional opportunity
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 24-07-2008
Viewed: 728 times
Viewed: 728 times
