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Customer Service Team Manager
Recruiter
Bupa
Location
in Staines , South East
Salary: £23000
Reference:
An exciting opportunity has arisen for the position of Service Team Manager within the Correspondence department. You’ll lead a team of specialised Advisors and will be motivating, developing and inspiring your team through strong leadership skills and effective coaching and role modelling.
Key Responsibilities:
Helping your tem reach their potential and exceed customers expectations
Continually reviewing the way we do things and implementing improvements for the benefit of our people and customers
Recognising and rewarding high performance and an ability to support others to achieve the same goal
Working effectively as part of a team, building trust with others and sharing best practice
Working closely with your peers to work cross functionally to improve processes
Ensuring that departmental productivity standards are maintained whilst inspiring the team with a positive proactive attitude by providing a role model for your team members
Identifying and agreeing, through regular discussion, individual and team performance targets, to include both quantitative and qualitative targets
Ensuring that the team work within the business and FSA timescales of dealing with complaints
Reviewing the performance, objectives and competencies of each team member on a continual basis, enabling the team to achieve and exceed all KPIs and quality requirements
Identifying training needs of staff not reaching agreed KPIs; structuring and delivering detailed personal development plans through solution driven discussions
Structuring and delivering personal development plans for each team member to ensure the continual improvement of your people
Conducting regular team meetings, ensuring all business initiatives are communicated to and understood by the team, distributing bulletins and business briefing in a timely manner
Proactively identifying and supporting the opportunity to enhance service and management practices by challenging existing working practices, leading to the creation of new or revised best practice implemented in the business
Understanding and responding to the needs of the customer and customer suppliers, meeting their requirements for information and sharing this with your team in order to support the delivery of ongoing and improved customer service
Key Responsibilities:
Helping your tem reach their potential and exceed customers expectations
Continually reviewing the way we do things and implementing improvements for the benefit of our people and customers
Recognising and rewarding high performance and an ability to support others to achieve the same goal
Working effectively as part of a team, building trust with others and sharing best practice
Working closely with your peers to work cross functionally to improve processes
Ensuring that departmental productivity standards are maintained whilst inspiring the team with a positive proactive attitude by providing a role model for your team members
Identifying and agreeing, through regular discussion, individual and team performance targets, to include both quantitative and qualitative targets
Ensuring that the team work within the business and FSA timescales of dealing with complaints
Reviewing the performance, objectives and competencies of each team member on a continual basis, enabling the team to achieve and exceed all KPIs and quality requirements
Identifying training needs of staff not reaching agreed KPIs; structuring and delivering detailed personal development plans through solution driven discussions
Structuring and delivering personal development plans for each team member to ensure the continual improvement of your people
Conducting regular team meetings, ensuring all business initiatives are communicated to and understood by the team, distributing bulletins and business briefing in a timely manner
Proactively identifying and supporting the opportunity to enhance service and management practices by challenging existing working practices, leading to the creation of new or revised best practice implemented in the business
Understanding and responding to the needs of the customer and customer suppliers, meeting their requirements for information and sharing this with your team in order to support the delivery of ongoing and improved customer service
Recruiter:Bupa
Website: http://www.bupa.co.uk/jobs/asp/bupapeople/
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Published at 25-07-2008
Viewed: 1082 times
Viewed: 1082 times
