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Project Manager
Recruiter
Cactus Search
Location
in Portsmouth , South West
Salary: to £45K + FAB car
Reference: 1419
The Project Manager role requires management, negotiation, communication and facilitation skills to plan and deliver the diverse activities relating to key portfolio of projects and strategic change projects across the business. The Project Manager will work with many cross functional teams, including Sales, Customer Service, Finance, Training, Planning and all operational segments to ensure seamless implementation of existing and new projects.
The role holder will be expected to work closely with the Customer Service Director. Delivery to ensure all project updates, issues and risks registers and milestones are being maintained, as well as being responsible for making key decisions on behalf of the business within the specifics of the project to ensure the successful implementation of all initiatives.
Skills and Experience Required:
• Proven experience in leading, controlling and taking ownership of projects
• Experience in Contact Centres, preferably within a large organisation
• Can demonstrate PM fundamental skills and behaviours – PM qualifications (Prince2, PMI etc would be a huge benefit but not essential as full training will be given)
• Experience of delivering projects to challenging time, cost and quality targets
• Excellent communication, organisational and influencing skills
• Knowledge of change processes - roadmap
• Knowledge of Customer Service set-up and operation across businesses
• Analytical approach and high levels of problem-solving skills.
• Proactive approach in building strong relationships across cross functional teams within the business
• Ability to work and influence senior management cross directorate
• Ability to work under pressure, lead on projects and deliver simultaneous tasks
• High levels of personal organisational skills
• Flexibility around working hours and site location due to the nature of the work and project constraints.
• Proven experience in leading, controlling and taking ownership of projects
Main Duties & Responsibilities of the Role
• Development and maintenance of project plans, and establishment of priorities
• Adherence to change process, ensuring all project requirement, definition, design, business case completion and approval are attained prior to the commencement of their successful implementation
• Management of project risks and issues, including the development and delivery of contingency plans
• Stakeholder engagement and communication to advise on status of project delivery
• Analysis of cost, complexity and benefit for new initiatives, and development of business cases to gain funding approval for initiatives presenting significant commercial opportunities to the Contact Centres. Ongoing benefit tracking to ensure project deliverables meet/ exceed forecast benefits
• Complete Project reporting activities on a weekly / monthly / quarterly basis, as required
• Conduct end of project evaluations to assess how well the project was managed and to identify lessons learned for future implementations
• Ensure a high standard of conduct and leadership by living the Values setting an example for others to follow
• Development and maintenance of project plans, and establishment of priorities
• Communicating with delivery owners on actions required and monitoring progress
Package:
£40 to £45K + FAB car!
The role holder will be expected to work closely with the Customer Service Director. Delivery to ensure all project updates, issues and risks registers and milestones are being maintained, as well as being responsible for making key decisions on behalf of the business within the specifics of the project to ensure the successful implementation of all initiatives.
Skills and Experience Required:
• Proven experience in leading, controlling and taking ownership of projects
• Experience in Contact Centres, preferably within a large organisation
• Can demonstrate PM fundamental skills and behaviours – PM qualifications (Prince2, PMI etc would be a huge benefit but not essential as full training will be given)
• Experience of delivering projects to challenging time, cost and quality targets
• Excellent communication, organisational and influencing skills
• Knowledge of change processes - roadmap
• Knowledge of Customer Service set-up and operation across businesses
• Analytical approach and high levels of problem-solving skills.
• Proactive approach in building strong relationships across cross functional teams within the business
• Ability to work and influence senior management cross directorate
• Ability to work under pressure, lead on projects and deliver simultaneous tasks
• High levels of personal organisational skills
• Flexibility around working hours and site location due to the nature of the work and project constraints.
• Proven experience in leading, controlling and taking ownership of projects
Main Duties & Responsibilities of the Role
• Development and maintenance of project plans, and establishment of priorities
• Adherence to change process, ensuring all project requirement, definition, design, business case completion and approval are attained prior to the commencement of their successful implementation
• Management of project risks and issues, including the development and delivery of contingency plans
• Stakeholder engagement and communication to advise on status of project delivery
• Analysis of cost, complexity and benefit for new initiatives, and development of business cases to gain funding approval for initiatives presenting significant commercial opportunities to the Contact Centres. Ongoing benefit tracking to ensure project deliverables meet/ exceed forecast benefits
• Complete Project reporting activities on a weekly / monthly / quarterly basis, as required
• Conduct end of project evaluations to assess how well the project was managed and to identify lessons learned for future implementations
• Ensure a high standard of conduct and leadership by living the Values setting an example for others to follow
• Development and maintenance of project plans, and establishment of priorities
• Communicating with delivery owners on actions required and monitoring progress
Package:
£40 to £45K + FAB car!
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 21-08-2008
Viewed: 654 times
Viewed: 654 times
