This job ad has been posted over 40 days ago...

795

Views

4

applicants

Role: MI Analyst
Location: Leeds

Role Purpose
To analyse management information to provide an explanation of historical performance and trends and make recommendations to the business to improve efficiency. Across Sales and Service, Claims, Channel management and Business Services
Key Deliverables
Accurate, timely and value-add analysis of historical data and trends within Sales and Claims operations
Provide recommendations to maximise efficiency of the contact centres and sales performance
Quantifying cost centre variances (positive & negative) through detailed impact analysis.
Challenging business decisions through impact analysis.
Change management - measured through adherence to project management delivery targets.
Proactive delivery of analyses to support key business projects
Key Responsibilities
Interrogating data sources using statistical tools to provide analysis and identify areas for efficiency improvements.
Involved in generating, developing and reviewing performance reports to ensure information is valuable to the business.
Using the correct communication methods to ensure our clients are getting the best value from the data provided.
Develop self in order to maximise personal contribution to the job.
To carry out any other duties that may impact upon the main duties and responsibilities of this
role.
Focus on costs, process improvements and/or efficiency to contribute to the profitability.
Competencies (PEF)
Delivering Business Success
- Achieving Excellence
Providing Direction
- Influencing
- Inspiring
- Communicating
Working with People
- Building Understanding and Trust
- Developing People
- Collaborating for Success
Creating Solutions
- Gathering Information
- Understanding Issues
- Finding Solutions
Skills & Abilities Required
Sound knowledge and ability to use MI tools and applications e.g. Excel, Visual Basic and Access
Ability to work to tight deadlines
Analytical qualities and an aptitude to identify and implement solutions
Strong relationship building skills are essential
Ability to prioritise own workload
Ability to analyse and present large volumes of data in graphical formats
Experience
Verbal & Numeric Reasoning Skills
Previous experience of Excel and analysis
Scope of Role
Technical Knowledge
A working knowledge of analysis is required
People Management
This role has no responsibility for direct or indirect reports.
Financial Management
This role has no budgetary accountability.

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
or cancel

« go back to homepage
Is this job ad fake? Report it!   
Recommend to a friend

Published at 21-08-2008
Viewed: 795 times