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Operations Manager
Recruiter
Call Centre Associates
Location
in North East , North East
Salary: Circ £30,000 Plus Bonus
Reference: CCH2629DZ
The Company
Our client, a well-established organisation globally is looking for an energetic Operations Manager to deliver on their outbound campaigns here in the UK. There has been a massive period of change over the last few years and now after the restructure they are looking to make this site the “centre of excellence” for their UK operation. In line with the company’s vision they are looking for an experienced manager to lead them to their objectives and goals.
This role is ideal for an individual who has a strong collections background and with excellent man management skills.
The Role – Key Accountabilities
• To lead and motivate a team of approx 80 FTE and support their development
• To lead teams to meet and exceed business objectives, to consistently deliver on all financial and operational KPI’s
• To monitor and drive performance across its people and processes
• Line management responsibility for Team leader who in turn have operational responsibility for their team
• Overall accountability for training, development and mentoring of direct reports skills expansion and career development
Knowledge & Experience
• At least 2 years collections experience is a must and outbound would be advantageous
• Strong background in delivering on objects and KPI’s
• A leader who can motivate and drive their team in a clear direction
• Good communicator with key stakeholders
• Ability to deliver change management across the contact centre function
Package
• Circ £30,000 plus quarterly bonus of up to 20% of annual salary
• Stakeholder Pension
Process & Timeframes
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk
Our client, a well-established organisation globally is looking for an energetic Operations Manager to deliver on their outbound campaigns here in the UK. There has been a massive period of change over the last few years and now after the restructure they are looking to make this site the “centre of excellence” for their UK operation. In line with the company’s vision they are looking for an experienced manager to lead them to their objectives and goals.
This role is ideal for an individual who has a strong collections background and with excellent man management skills.
The Role – Key Accountabilities
• To lead and motivate a team of approx 80 FTE and support their development
• To lead teams to meet and exceed business objectives, to consistently deliver on all financial and operational KPI’s
• To monitor and drive performance across its people and processes
• Line management responsibility for Team leader who in turn have operational responsibility for their team
• Overall accountability for training, development and mentoring of direct reports skills expansion and career development
Knowledge & Experience
• At least 2 years collections experience is a must and outbound would be advantageous
• Strong background in delivering on objects and KPI’s
• A leader who can motivate and drive their team in a clear direction
• Good communicator with key stakeholders
• Ability to deliver change management across the contact centre function
Package
• Circ £30,000 plus quarterly bonus of up to 20% of annual salary
• Stakeholder Pension
Process & Timeframes
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; deren@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 22-08-2008
Viewed: 1071 times
Viewed: 1071 times
