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Operations Manager
Recruiter
Call Centre Associates
Location
in North London , London
Salary: £30,000 - £35,000
Reference: CCH2632IP
THE COMPANY
This is a truly fantastic and stimulating opportunity to build and manage a team as part of an exciting new fundraising agency at the very beginning of its lifetime. The successful candidate will play a very key role in the development of this new company and enjoy the challenge of a new call centre start-up operation.
This role will be integral to the fundraising agency being formed which already has an established and varied client base within the charity sector and is a perfect opportunity to make your mark in a demanding market.
THE ROLE
Specific requirements of the role include;
• Recruiting employees and training
• Working alongside colleagues to set up operating processes and infrastructure
• Managing and improving each individuals' performance through regular reviews
• Managing performance of each caller to achieve retention, productivity and quality targets
• Ensuring performance development needs are met
• Contributing to the achievement of company's strategic goals
• Building morale, team spirit and commitment towards service excellence
• Working closely with senior management to ensure continuous improvement in service delivery to members
• Control of call scheduling
• Maintain an efficient contact per hour rate
• Responsible for all data once on the system
• Client facing responsibilities, ensuring campaign targets are met
PERSON SPECIFICATION
Applicants must have:
• Track record of delivering team performance
• Consultative approach with inspirational leadership and motivational skills
• Knowledge and ability to enforce capability and disciplinary action
• Call centre performance and people management skills
• Process driven with the ability to drive, implement and maintain KPIs
• Proven ability to use the technology at our disposal to achieve the best possible results for our charity clients, with specific regard to scheduling and planning
• A desire to work in the charity sector and a strong commitment to achieving the best possible results for charity clients
Applicants will ideally have:
• Experience of setting up a caller team from scratch: recruitment, process, training, coaching
• Commitment to team and self-development
• Ability to interpret MI stats and transfer into action
• Ability to affect and enforce behavioural and environmental change
• Experience of running an outbound contact centre
• A proven background in sales & operations
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk
Please note: Due to the level of applicants we receive for this role we can only contact suitable candidates
This is a truly fantastic and stimulating opportunity to build and manage a team as part of an exciting new fundraising agency at the very beginning of its lifetime. The successful candidate will play a very key role in the development of this new company and enjoy the challenge of a new call centre start-up operation.
This role will be integral to the fundraising agency being formed which already has an established and varied client base within the charity sector and is a perfect opportunity to make your mark in a demanding market.
THE ROLE
Specific requirements of the role include;
• Recruiting employees and training
• Working alongside colleagues to set up operating processes and infrastructure
• Managing and improving each individuals' performance through regular reviews
• Managing performance of each caller to achieve retention, productivity and quality targets
• Ensuring performance development needs are met
• Contributing to the achievement of company's strategic goals
• Building morale, team spirit and commitment towards service excellence
• Working closely with senior management to ensure continuous improvement in service delivery to members
• Control of call scheduling
• Maintain an efficient contact per hour rate
• Responsible for all data once on the system
• Client facing responsibilities, ensuring campaign targets are met
PERSON SPECIFICATION
Applicants must have:
• Track record of delivering team performance
• Consultative approach with inspirational leadership and motivational skills
• Knowledge and ability to enforce capability and disciplinary action
• Call centre performance and people management skills
• Process driven with the ability to drive, implement and maintain KPIs
• Proven ability to use the technology at our disposal to achieve the best possible results for our charity clients, with specific regard to scheduling and planning
• A desire to work in the charity sector and a strong commitment to achieving the best possible results for charity clients
Applicants will ideally have:
• Experience of setting up a caller team from scratch: recruitment, process, training, coaching
• Commitment to team and self-development
• Ability to interpret MI stats and transfer into action
• Ability to affect and enforce behavioural and environmental change
• Experience of running an outbound contact centre
• A proven background in sales & operations
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; ianp@callcentreassociates.co.uk
Please note: Due to the level of applicants we receive for this role we can only contact suitable candidates
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
Fill in the form to apply for this call centre job
Published at 29-08-2008
Viewed: 692 times
Viewed: 692 times
