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Business Performance Analyst
Recruiter
Call Centre Associates
Location
in Northampton , Midlands
Salary: £20-25k
Reference: CCH2640WT
The Company
Excellent opportunity to join this leading organisation within a vibrant and professional atmosphere. The purpose of the role is to ensure that the collation, production and reporting of accurate data relating to department performance and client information.
The Role
Reporting directly to the Head of the Solutions team the role includes:
· Analyse call centre data to identify trends and make recommendations based on business needs.
· To pull and clean all reports as required including ensuring that all data integrity is in place
· Build strong relationships, influence and respect with peers, reports and
stakeholders across the operation.
· To generate and develop sales and tracking analysis including conversion rates
· To attend client meetings and reviews as required
Knowledge and Experience
· Strong team player with the ability to manage his workload
· Have a thorough knowledge of contact centre environments and the dynamics
· Have the ability to identify trends and be able to alter behaviour and resource to counteract under performance whilst constantly driving a cost effective model.
· Good knowledge of operational/business analysis techniques.
· Excellent communication skills both verbal and written
· Highly competent in data gathering / interpretation and detailed planning to enable optimised contact centre performance.
· High attention to detail and the ability to respond quickly to changing requirements and business needs
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in the South West, our client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to: william@callcentreassociates.co.uk
Excellent opportunity to join this leading organisation within a vibrant and professional atmosphere. The purpose of the role is to ensure that the collation, production and reporting of accurate data relating to department performance and client information.
The Role
Reporting directly to the Head of the Solutions team the role includes:
· Analyse call centre data to identify trends and make recommendations based on business needs.
· To pull and clean all reports as required including ensuring that all data integrity is in place
· Build strong relationships, influence and respect with peers, reports and
stakeholders across the operation.
· To generate and develop sales and tracking analysis including conversion rates
· To attend client meetings and reviews as required
Knowledge and Experience
· Strong team player with the ability to manage his workload
· Have a thorough knowledge of contact centre environments and the dynamics
· Have the ability to identify trends and be able to alter behaviour and resource to counteract under performance whilst constantly driving a cost effective model.
· Good knowledge of operational/business analysis techniques.
· Excellent communication skills both verbal and written
· Highly competent in data gathering / interpretation and detailed planning to enable optimised contact centre performance.
· High attention to detail and the ability to respond quickly to changing requirements and business needs
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in the South West, our client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to: william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 03-09-2008
Viewed: 661 times
Viewed: 661 times
