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Call Centre Team Leader - Nights
Recruiter
Call Centre Managers
Location
in London , London
Salary: £25,000
Reference: CCM02348
My client operates a 24/7 busy call centre and on their behalf, we are currently looking to resource a shift call centre team leader – nights
Managing and motivating a team of up to 12 FTE on a 7.00pm – 4.00am or a 10.00pm – 7.00am shift, you will ensure the achievement of key objectives to drive customer service, up-sell and minimise call handling times. You will maximise the capability of your team and create an up-beat and customer friendly service.
YOU MUST HAVE THE FOLLOWING:
• Call centre management experience with a proven ability to manage HR issues
• Managed a team within a call centre environment.
• Customer service focussed with the ability to work under pressure professionally.
• The ability to problem solve and deal with escalated complaints.
• Must be very open minded, enthusiastic, confident, assertive and committed.
• Excellent organisation skills with the ability to plan, coach and motivate a team.
KEY SKILLS
• 12+ months as a customer service Team Leader
• Energy, drive and enthusiasm with the ability to ‘roll up your sleeves’ and get things done
• An understanding of call centre systems, processes and policies
Managing and motivating a team of up to 12 FTE on a 7.00pm – 4.00am or a 10.00pm – 7.00am shift, you will ensure the achievement of key objectives to drive customer service, up-sell and minimise call handling times. You will maximise the capability of your team and create an up-beat and customer friendly service.
YOU MUST HAVE THE FOLLOWING:
• Call centre management experience with a proven ability to manage HR issues
• Managed a team within a call centre environment.
• Customer service focussed with the ability to work under pressure professionally.
• The ability to problem solve and deal with escalated complaints.
• Must be very open minded, enthusiastic, confident, assertive and committed.
• Excellent organisation skills with the ability to plan, coach and motivate a team.
KEY SKILLS
• 12+ months as a customer service Team Leader
• Energy, drive and enthusiasm with the ability to ‘roll up your sleeves’ and get things done
• An understanding of call centre systems, processes and policies
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 03-09-2008
Viewed: 942 times
Viewed: 942 times
