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Contact Centre Manager
Recruiter
Call Centre Managers
Location
in North Wales , Wales
Salary: up to £37,000
Reference: CCM02347
Managing a Team of 70 representatives through 6 Supervisors, you will manage the contact centre.
COMPANY INFORMATION:
My client is an award winning mail order organisation also specialising within E-commerce. Fast becoming the nation’s favourite in their field, the company is growing from strength to strength. With three sites across the UK and new state of the art distribution centres my client is well on its way to becoming a market leader.
YOU MUST HAVE THE FOLLOWING:
• Contact Centre Manager experience, managing teams of more than 50 FTE.
• Proven people management skills, having the ability to drive performance and motivate/coach customer service and sales techniques.
• To be able to keep abreast of contact centre technologies and systems.
• Be able to analyse data and produce reports for senior management.
• Proven experience in maintaining SLA’s.
IDEALLY YOU’LL HAVE THE FOLLOWING:
• Resourcing experience, mainly the recruitment of temporary seasonal staff.
• Flexibility, as you will be required to visit other sites to reflect on current business needs and to make appropriate improvements.
• Be able to demonstrate professionalism and generate respect in all staff relationships.
ROLE INFORMATION:
Reporting into the Head of Contact Centres, you will lead a team in providing excellent customer service and great customer experience. You will drive and lead your team through your exceptional people management skills maintaining service levels and business targets.
As well as being a great people manager you will also be very analytical producing reports to senior management on progress etc. Also suggesting recommendations to drive the business forward.
COMPANY INFORMATION:
My client is an award winning mail order organisation also specialising within E-commerce. Fast becoming the nation’s favourite in their field, the company is growing from strength to strength. With three sites across the UK and new state of the art distribution centres my client is well on its way to becoming a market leader.
YOU MUST HAVE THE FOLLOWING:
• Contact Centre Manager experience, managing teams of more than 50 FTE.
• Proven people management skills, having the ability to drive performance and motivate/coach customer service and sales techniques.
• To be able to keep abreast of contact centre technologies and systems.
• Be able to analyse data and produce reports for senior management.
• Proven experience in maintaining SLA’s.
IDEALLY YOU’LL HAVE THE FOLLOWING:
• Resourcing experience, mainly the recruitment of temporary seasonal staff.
• Flexibility, as you will be required to visit other sites to reflect on current business needs and to make appropriate improvements.
• Be able to demonstrate professionalism and generate respect in all staff relationships.
ROLE INFORMATION:
Reporting into the Head of Contact Centres, you will lead a team in providing excellent customer service and great customer experience. You will drive and lead your team through your exceptional people management skills maintaining service levels and business targets.
As well as being a great people manager you will also be very analytical producing reports to senior management on progress etc. Also suggesting recommendations to drive the business forward.
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
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Published at 03-09-2008
Viewed: 739 times
Viewed: 739 times
