This job ad has been posted over 40 days ago...
681
Views
1applicant
Call Centre Manager - Automotive
Recruiter
Call Centre Managers
Location
in Barking , London
Salary: £40,000 - 55,000 +car +20% bonus
Reference: CCM02344
My automotive client is a large southern based car dealership network and operates a rapidly expanding multi-channel call centre.
Managing 35 (will grow to 80) Telesales Agents through 4 Team Leaders, the centre supports the dealership sales and service managers by conducting inbound and outbound telesales, telemarketing and websales to increase conversion rates within the new/used car sales and aftersales divisions. CRM and following up direct marketing will form a large part of the Centre's role, which is supported by the latest industry technology: Kerridge and Televansis.
KEY SKILLS
• 3 years call centre management experience
• Ability to drive people to achieve sales targets and conversion ratios
• Able to work autonomously as the organisations sole call centre expert
• Call Centre, motor trade experience would be a massive advantage
Managing 35 (will grow to 80) Telesales Agents through 4 Team Leaders, the centre supports the dealership sales and service managers by conducting inbound and outbound telesales, telemarketing and websales to increase conversion rates within the new/used car sales and aftersales divisions. CRM and following up direct marketing will form a large part of the Centre's role, which is supported by the latest industry technology: Kerridge and Televansis.
KEY SKILLS
• 3 years call centre management experience
• Ability to drive people to achieve sales targets and conversion ratios
• Able to work autonomously as the organisations sole call centre expert
• Call Centre, motor trade experience would be a massive advantage
Recruiter:Call Centre Managers
Website: http://www.callcentremanagers.com
Fill in the form to apply for this call centre job
Published at 03-09-2008
Viewed: 681 times
Viewed: 681 times
