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Contact Centre Database & Administration Manager
Recruiter
Douglas Jackson
Location
in London , London
Salary: £0-35,000 basic
Reference: DJRH009
Job Ref: DJRH009
Job Title: CRM Database Manager, Call Centre Database Administration Manager
Job Location: North London
Salary to £25-35,000
Job Description
CRM Database Manager, Call Centre Database Administration Manager
Call Centre Database Administration Manager, London, South East, £25-35,000 basic
This is a fantastic opportunity to join an exciting new telefundraising agency at the start of its lifespan and the successful candidate will play a key role in the development of the company. They will form part of the senior management team, will be responsible for managing the data within the call centre and be required to build their own methodologies and procedures. This role will be integral to the telefundraising agency being formed by the industry leader, which already has an established and varied client base within the charity sector. Responsibilities will include:
• Input into finalising the technology system to be implemented for the call centre.
• Establishing and maintaining methodologies and procedures to best use the call centre system, ensuring that data is used most effectively for the callers.
• Working with the call centre manager to ensure that call scheduling is as efficient as it can be
• Being the key contact regarding data issues with charity clients
• Importing and exporting data from and to charity clients.
• Loading data onto the system and ensuring the system allows it to be called most effectively
• Ensuring all data can be amended and changed as required
• Ensuring that all successful contacts are efficiently taken out of the system
• Administration and fulfilment after successful calls
• All aspects of client reporting, including the writing and production of reports as requested and ensuring that it is process driven, which will reduce work load
• Additional data related tasks as required
Person specification
• Experience in a similar position at a successful call centre
• A passion for charities and a strong desire to achieve the best possible results for charity clients
• Fully conversant in the challenges associated with data flow and usage within a call centre and a proven ability to make best use of data within a dynamic and pressurized call centre environment
• A passion for efficiency and a strong desire to play a key role in the senior management team and development of the company.
• You must have initiative, be a flexible team player
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Job Title: CRM Database Manager, Call Centre Database Administration Manager
Job Location: North London
Salary to £25-35,000
Job Description
CRM Database Manager, Call Centre Database Administration Manager
Call Centre Database Administration Manager, London, South East, £25-35,000 basic
This is a fantastic opportunity to join an exciting new telefundraising agency at the start of its lifespan and the successful candidate will play a key role in the development of the company. They will form part of the senior management team, will be responsible for managing the data within the call centre and be required to build their own methodologies and procedures. This role will be integral to the telefundraising agency being formed by the industry leader, which already has an established and varied client base within the charity sector. Responsibilities will include:
• Input into finalising the technology system to be implemented for the call centre.
• Establishing and maintaining methodologies and procedures to best use the call centre system, ensuring that data is used most effectively for the callers.
• Working with the call centre manager to ensure that call scheduling is as efficient as it can be
• Being the key contact regarding data issues with charity clients
• Importing and exporting data from and to charity clients.
• Loading data onto the system and ensuring the system allows it to be called most effectively
• Ensuring all data can be amended and changed as required
• Ensuring that all successful contacts are efficiently taken out of the system
• Administration and fulfilment after successful calls
• All aspects of client reporting, including the writing and production of reports as requested and ensuring that it is process driven, which will reduce work load
• Additional data related tasks as required
Person specification
• Experience in a similar position at a successful call centre
• A passion for charities and a strong desire to achieve the best possible results for charity clients
• Fully conversant in the challenges associated with data flow and usage within a call centre and a proven ability to make best use of data within a dynamic and pressurized call centre environment
• A passion for efficiency and a strong desire to play a key role in the senior management team and development of the company.
• You must have initiative, be a flexible team player
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 04-09-2008
Viewed: 703 times
Viewed: 703 times
