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Call Centre Manager, Outbound
Recruiter
Douglas Jackson
Location
in London , London
Salary: £25-35,000 basic
Reference: DJRH0010
Job Ref: DJRH0010
Job Title: Call Centre Manager
Job Location: North London
Salary to £25-35,000
Job Description
Call Centre Manager - North London - up to £35,000
This is a fantastic opportunity to build and manage your own team of fundraisers as part of an exciting new telefundraising agency at the start of its lifespan. The successful candidate will play a key role in the development of the company. They will be responsible for the recruitment, training and performance of all callers and will be required to build their own methodologies and procedures. This role will be integral to the telefundraising agency being formed by the industry leader, which already has an established and varied client base within the charity sector.
Role information: • Taking ownership for recruiting employees into the team and their subsequent training• Working with colleagues to set up operating processes and infrastructure for the new team• Managing and improving each individuals’ performance through regular reviews and being responsible for any ad-hoc management concerns that may arise• Managing the performance of each caller, and the team as a whole, to achieve retention, productivity and quality targets • Ensuring performance development needs are met, providing team members with any support and assistance needed• Contributing to the achievement of company’s strategic goals• Building morale, team spirit and commitment towards service excellence for members, department and organization• Working closely with senior management to ensure continuous improvement in service delivery to members• Control of call scheduling • Maintain an efficient contact per hour rate• Responsible for all data once its on the system•
Ideally candidates will have:
Client facing responsibilities, ensuring campaign targets are met
Track record of delivering team performance within a retention or ’soft sell’ environment
Consultative approach with inspirational leadership and motivational skills
Knowledge and ability to enforce capability and disciplinary action
Call centre performance and people management skills
Process driven with the ability to drive, implement and maintain KPIs
Proven ability to use the technology at our disposal to achieve the best possible results for our charity clients, with specific regard to scheduling and planning
A desire to work in the charity sector and a strong commitment to achieving the best possible results for charity clients.
Experience of setting up a caller team from scratch: recruitment, process, training, coaching
Commitment to team and self-development
Ability to interpret MI stats and transfer into action
Ability to affect and enforce behavioural and environmental change
Experience of running an outbound contact centre
A proven background in sales & operations
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Job Title: Call Centre Manager
Job Location: North London
Salary to £25-35,000
Job Description
Call Centre Manager - North London - up to £35,000
This is a fantastic opportunity to build and manage your own team of fundraisers as part of an exciting new telefundraising agency at the start of its lifespan. The successful candidate will play a key role in the development of the company. They will be responsible for the recruitment, training and performance of all callers and will be required to build their own methodologies and procedures. This role will be integral to the telefundraising agency being formed by the industry leader, which already has an established and varied client base within the charity sector.
Role information: • Taking ownership for recruiting employees into the team and their subsequent training• Working with colleagues to set up operating processes and infrastructure for the new team• Managing and improving each individuals’ performance through regular reviews and being responsible for any ad-hoc management concerns that may arise• Managing the performance of each caller, and the team as a whole, to achieve retention, productivity and quality targets • Ensuring performance development needs are met, providing team members with any support and assistance needed• Contributing to the achievement of company’s strategic goals• Building morale, team spirit and commitment towards service excellence for members, department and organization• Working closely with senior management to ensure continuous improvement in service delivery to members• Control of call scheduling • Maintain an efficient contact per hour rate• Responsible for all data once its on the system•
Ideally candidates will have:
Client facing responsibilities, ensuring campaign targets are met
Track record of delivering team performance within a retention or ’soft sell’ environment
Consultative approach with inspirational leadership and motivational skills
Knowledge and ability to enforce capability and disciplinary action
Call centre performance and people management skills
Process driven with the ability to drive, implement and maintain KPIs
Proven ability to use the technology at our disposal to achieve the best possible results for our charity clients, with specific regard to scheduling and planning
A desire to work in the charity sector and a strong commitment to achieving the best possible results for charity clients.
Experience of setting up a caller team from scratch: recruitment, process, training, coaching
Commitment to team and self-development
Ability to interpret MI stats and transfer into action
Ability to affect and enforce behavioural and environmental change
Experience of running an outbound contact centre
A proven background in sales & operations
For more information, please contact: richard@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 04-09-2008
Viewed: 900 times
Viewed: 900 times
