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Contact Centre Manager
Recruiter
Call Centre Associates
Location
in London , London
Salary: £35,000 – £38,000 + benefits
Reference: CCH2642BAF
Company
Our client, a leader within there field with a reputation for operational excellence requires an experienced contact Centre Manager to structure and grow this operation. This is a pivotal role with a company who are committed to delivering exceptional customer experience across all the customer touch points. You will be accountable for achieving the quality of service delivered by the team to achieve agreed targets.
Responsibilities
• Driving through productivity and efficiency improvement whilst further improving current standards
• Responsible for SLA’s
• Operational implementation of all strategic projects
• Engender a strong performance culture and establish a dynamic high performing operational management team.
• Initiate and promote the continuous improvement of procedures, process and standards across their sphere to influence to gain cost-effectiveness and efficiency.
Knowledge and Experience
• Candidates must have a call/contact background
• Applicants should have a successful and significant tract record of managing specialist teams within a contact centre.
• Demonstrates a passion for customer experience.
• Highly effective at motivating teams to meet operational requirements. Excellent line management skills are essential to consistently run a high level of operational performance
• Demonstrates strong operational knowledge gained in a contact centre environment at a managerial level
• Excellent communication and presentation skills are required with the ability to make, recommend and influence key business decisions to drive performance and quality
• Demonstrate strong commercial awareness with understanding of costs and the balance of the cost to service in commercial terms for the business and be able to drive and manage people in an open, proactive and productive style
• Ability to manage change
• Strong influencing skills
• Able to demonstrate innovation through generation of new ideas
To apply, please forward an up to date CV to brucine@callcentreassociates.co.uk
Our client, a leader within there field with a reputation for operational excellence requires an experienced contact Centre Manager to structure and grow this operation. This is a pivotal role with a company who are committed to delivering exceptional customer experience across all the customer touch points. You will be accountable for achieving the quality of service delivered by the team to achieve agreed targets.
Responsibilities
• Driving through productivity and efficiency improvement whilst further improving current standards
• Responsible for SLA’s
• Operational implementation of all strategic projects
• Engender a strong performance culture and establish a dynamic high performing operational management team.
• Initiate and promote the continuous improvement of procedures, process and standards across their sphere to influence to gain cost-effectiveness and efficiency.
Knowledge and Experience
• Candidates must have a call/contact background
• Applicants should have a successful and significant tract record of managing specialist teams within a contact centre.
• Demonstrates a passion for customer experience.
• Highly effective at motivating teams to meet operational requirements. Excellent line management skills are essential to consistently run a high level of operational performance
• Demonstrates strong operational knowledge gained in a contact centre environment at a managerial level
• Excellent communication and presentation skills are required with the ability to make, recommend and influence key business decisions to drive performance and quality
• Demonstrate strong commercial awareness with understanding of costs and the balance of the cost to service in commercial terms for the business and be able to drive and manage people in an open, proactive and productive style
• Ability to manage change
• Strong influencing skills
• Able to demonstrate innovation through generation of new ideas
To apply, please forward an up to date CV to brucine@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 08-09-2008
Viewed: 734 times
Viewed: 734 times
