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MI Analyst
Recruiter
Call Centre Associates
Location
in East Midland , Midlands
Salary: £30,000 - £35,000 plus Bonus (Dependant on experience)
Reference: CCH2499JD
THE COMPANY
Excellent opportunity to join this market leading organisation in shaping and developing their call centre. This is a highly visible, large scale role that will provide the jobholder the ability to make a very visible, tangible and positive impact within our clients call centre operational efficiency.
To be considered for this position candidates will ideally come from, or have experience or working with a large-scale operation.
THE ROLE
• Identify opportunities to maximize business performance.
• Constantly evaluate opportunities to improve MI.
• Spot and maximize value adding opportunities, through proactive research into any variances in operational performance and identify underlying causes.
• Contribute to Strategic Business initiatives across operations by providing performance analysis to support strategies.
KNOWLEDGE AND EXPERIENCE
Essential
- A self motivated team player who is able to define, structure and prioritize work for self as well as others, but who also has the flexibility and capability to change priorities when circumstances dictate.
- Understanding of cause and effect methodology through hypothesis and regression testing. Able to perform Root Cause Analysis
- Good communication and interpersonal skills
- Able to present complex analytical concepts to all levels of the business.
- Knowledge of the end to end operations processes i.e. product definition, marketing, sales, initial assessment, payment decisioning, collections and recoveries and the related technology in use
- Self starter who naturally assumes ownership of initiatives
REMUNERATION AND PACKAGE DETAILS
Alongside a competitive salary this position also provides various benefits.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; james@callcentreassociates.co.uk
Excellent opportunity to join this market leading organisation in shaping and developing their call centre. This is a highly visible, large scale role that will provide the jobholder the ability to make a very visible, tangible and positive impact within our clients call centre operational efficiency.
To be considered for this position candidates will ideally come from, or have experience or working with a large-scale operation.
THE ROLE
• Identify opportunities to maximize business performance.
• Constantly evaluate opportunities to improve MI.
• Spot and maximize value adding opportunities, through proactive research into any variances in operational performance and identify underlying causes.
• Contribute to Strategic Business initiatives across operations by providing performance analysis to support strategies.
KNOWLEDGE AND EXPERIENCE
Essential
- A self motivated team player who is able to define, structure and prioritize work for self as well as others, but who also has the flexibility and capability to change priorities when circumstances dictate.
- Understanding of cause and effect methodology through hypothesis and regression testing. Able to perform Root Cause Analysis
- Good communication and interpersonal skills
- Able to present complex analytical concepts to all levels of the business.
- Knowledge of the end to end operations processes i.e. product definition, marketing, sales, initial assessment, payment decisioning, collections and recoveries and the related technology in use
- Self starter who naturally assumes ownership of initiatives
REMUNERATION AND PACKAGE DETAILS
Alongside a competitive salary this position also provides various benefits.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; james@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 09-09-2008
Viewed: 659 times
Viewed: 659 times
