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Call Centre Manager
Recruiter
Cactus Search
Location
in Co. Donegal, Ireland , Ireland
Salary: £30k – £35k (6 month contract)
Reference: 1452
Working for a cutting edge, fast paced, global business the successful candidate will be responsible for the management of a team of 45 agents (growing to 70) within this exciting, fast paced environment.
The successful candidate must have experience of working in Northern or Southern Ireland.
Being quality driven the successful candidate will have the following responsibilities:
• Taking ownership for recruiting employees into the team and their subsequent training
• Managing and improving each individuals' performance through regular reviews and being responsible for any ad-hoc management concerns that may arise
• Managing the performance of each team member, and the team as a whole, to achieve retention, productivity and quality targets
• Ensuring performance development needs are met, providing team members with any support and assistance needed
• Contributing to the achievement of company's strategic goals
• Building morale, team spirit and commitment towards service excellence for members, department and organization
• Working closely with senior management to ensure continuous improvement in service delivery to members
This role will start as a 6 month, fixed term contract, however, has every likelihood of turning permanent or being extended.
Package:
£30k – £35k (6 month contract)
The successful candidate must have experience of working in Northern or Southern Ireland.
Being quality driven the successful candidate will have the following responsibilities:
• Taking ownership for recruiting employees into the team and their subsequent training
• Managing and improving each individuals' performance through regular reviews and being responsible for any ad-hoc management concerns that may arise
• Managing the performance of each team member, and the team as a whole, to achieve retention, productivity and quality targets
• Ensuring performance development needs are met, providing team members with any support and assistance needed
• Contributing to the achievement of company's strategic goals
• Building morale, team spirit and commitment towards service excellence for members, department and organization
• Working closely with senior management to ensure continuous improvement in service delivery to members
This role will start as a 6 month, fixed term contract, however, has every likelihood of turning permanent or being extended.
Package:
£30k – £35k (6 month contract)
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 10-09-2008
Viewed: 770 times
Viewed: 770 times
