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Project Manager
Recruiter
Cactus Search
Location
in Northamptonshire , Northamptonshire
Salary: Circa £40k
Reference: 1453
We are looking for an experienced Project Manager to join a fast paced and growing organisation. The role requires management, negotiation, communication and facilitation skills to plan and deliver the diverse activities relating to key portfolio and strategic change projects across contact centres. You will work with many cross functional teams, including Marketing, Technology, Networks, ISD, Training, Planning and all operational segments to ensure seamless implementation of existing and new projects.
Profile
Working closely with the Programme Manager you will be responsible for ensuring all project updates, issues and risks registers and milestones are being maintained, as well as being responsible for making key decisions on behalf of the contact centre within the specifics of the project to ensure the successful implementation of all initiatives.
Required Skills and Experience:
•Proven experience in leading, controlling and taking ownership of projects
•Experience in Contact Centres, preferably within either outsourcing or finance
•Task driven, action orientated.
•Must be able to take a project, own it and ensure that the project team complete their tasks as required.
•Ability & experience in upwardly managing senior members of the team including Directors or above if they’re late on a task.
•Understands how to delegate a task whilst retaining responsibility for completion of that task.
•Can demonstrate PM fundamental skills and behaviours – PM qualifications (Prince2, PMI etc)
•Experience of managing the risks, issues, actions, the plan, project meetings, clients, governance and status reports.
•The successful candidate will be coming to an immature organisation so will be central to defining methodology and processes, experience of doing this is essential
Key Responsibilities:
•Development and maintenance of project plans, and establishment of priorities
•Adherence to change process, ensuring all project requirement, definition, design, business case completion and approval are attained prior to the commencement of their successful implementation
•Management of project risks and issues, including the development and delivery of contingency plans
•Day to day running and delivery of roadmap or other strategic initiatives, and leadership of multi-disciplinary teams to meet project goals.
•Stakeholder engagement and communication to advise on status of project delivery
•Analysis of cost, complexity and benefit for new initiatives, and development of business cases to gain funding approval for initiatives presenting significant commercial opportunities to the Contact Centres. Ongoing benefit tracking to ensure project deliverables meet/ exceed forecast benefits
•Act as interface between Contact Centre Operations and project teams
•Complete Project reporting activities on a weekly / monthly / quarterly basis, as required
•Conduct end of project evaluations to assess how well the project was managed and to identify lessons learned for future implementations
•Ensure a high standard of conduct and leadership by living the Values setting an example for others to follow
Package:
Circa £40k
Profile
Working closely with the Programme Manager you will be responsible for ensuring all project updates, issues and risks registers and milestones are being maintained, as well as being responsible for making key decisions on behalf of the contact centre within the specifics of the project to ensure the successful implementation of all initiatives.
Required Skills and Experience:
•Proven experience in leading, controlling and taking ownership of projects
•Experience in Contact Centres, preferably within either outsourcing or finance
•Task driven, action orientated.
•Must be able to take a project, own it and ensure that the project team complete their tasks as required.
•Ability & experience in upwardly managing senior members of the team including Directors or above if they’re late on a task.
•Understands how to delegate a task whilst retaining responsibility for completion of that task.
•Can demonstrate PM fundamental skills and behaviours – PM qualifications (Prince2, PMI etc)
•Experience of managing the risks, issues, actions, the plan, project meetings, clients, governance and status reports.
•The successful candidate will be coming to an immature organisation so will be central to defining methodology and processes, experience of doing this is essential
Key Responsibilities:
•Development and maintenance of project plans, and establishment of priorities
•Adherence to change process, ensuring all project requirement, definition, design, business case completion and approval are attained prior to the commencement of their successful implementation
•Management of project risks and issues, including the development and delivery of contingency plans
•Day to day running and delivery of roadmap or other strategic initiatives, and leadership of multi-disciplinary teams to meet project goals.
•Stakeholder engagement and communication to advise on status of project delivery
•Analysis of cost, complexity and benefit for new initiatives, and development of business cases to gain funding approval for initiatives presenting significant commercial opportunities to the Contact Centres. Ongoing benefit tracking to ensure project deliverables meet/ exceed forecast benefits
•Act as interface between Contact Centre Operations and project teams
•Complete Project reporting activities on a weekly / monthly / quarterly basis, as required
•Conduct end of project evaluations to assess how well the project was managed and to identify lessons learned for future implementations
•Ensure a high standard of conduct and leadership by living the Values setting an example for others to follow
Package:
Circa £40k
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 10-09-2008
Viewed: 477 times
Viewed: 477 times
